Master technicians, professional educators and all-around great guys: Meet Rick Kuemin and George Schick, the experts behind MSA’s professional training programs.
Rick Kuemin
Director of Training
Long before Bob the Builder became a household name, there was Rick Kuemin, a talented repairman making waves in the appliance industry.
After three decades of getting his hands dirty and evolving into the go-to repairman for service companies, he hung up his toolbelt to become Director of Training for the Marcone Service Association. Today, he is one of the most notable and sought-after trainers in the appliance industry.
Since 2011, Rick has hosted 110 training sessions a year, attracting more than 2,000 newcomers and experienced technicians. When it comes to educating, Rick doesn’t stick to the books: His magnetic personality and ability to go beyond the manufacturer’s guidelines are what attract technicians to soak up his expertise.
Like a true handyman, Rick has tips and tricks up his sleeve that he has obtained throughout his career, and he is more than happy to share it with his trainees. He constantly updates his syllabus based on student feedback to provide the most relevant and up-to-date information, giving his students a competitive edge in the world of appliance repair.
His impact as a mentor doesn’t stop there. Rick is committed to shaping the next generation of technicians, actively participating in the nationwide SkillsUSA program. This initiative aims to enhance technical skills among teens and young adults.
Rick travels to schools nationwide to deliver presentations and donate appliances for participants to learn on. His goal is to teach technical proficiency, industry leadership and exceptional customer service skills to the next generations of technicians.
Rick’s expertise, engaging teaching style and commitment to the appliance repair field have built a loyal following of technicians drawn to his knowledge and charisma. His list of supporters will continue to grow as he has no intention of leaving his passion as a trainer any time soon. He finds joy in his career and looks forward to working with new technicians day in and day out.
He wouldn’t have it any other way.
George Schick
Director of Virtual Training
“George’s presentations are so informative and well done. He’s very knowledgeable and clear in his speech.” —A. Gomez
With roots as a technician and a career trajectory that’s had him in roles like field supervisor and training manager, George Schick has worked all angles of the service business. As zone manager for GE Factory Service, he managed more than 50 TV and appliance technicians, the local call center and customer relations departments, two parts counters, a TV shop and two air conditioner repair stores. In the early 90s, George transitioned into GE’s training division, presenting educational courses, researching and compiling online content and producing training webinars.
As one of the many military veterans Marcone employs, George began his career with General Electric Appliances after an extended tour in Vietnam. Four decades later, he brought his extensive knowledge to MSA’s technicians and businesses with a signature friendly, down-to-earth style so many have come to respect and appreciate.
