MSA - Marcone Servicer's Association

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Souers, Trevor | 1/23/2024

Spring 2024 MSA Hands-On Training

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Spring 2024 MSA Hands-On Training returns February 6th! 

Register today by clicking here! Training products, pricing, class itinerary and full class schedule can be found below... 

If you're not yet an MSA Pro member, you may register here. All MSA Pro benefits can be found here

Invested in your success, 

Your MSA Training Team 

Souers, Trevor | 11/14/2023

MSA Virtual Training Schedule Thru June 2024

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MSA Virtual Training Schedule Thru June '24 by George Schick

Register using the links below to be a part of the upcoming training and discussion. At the end of the webinar, we'll have a Q&A with techs attending from across North America. Our MSA Training webinars are one-hour long unless otherwise noted.  

November '23

Whirlpool Top Load Washer by George Schick 

Tuesday, November 28th at 8:00 AM EST

Thursday, November 30th at 8:00 AM PST

 

December '23

GE Front Load Commercial Dyers by George Schick 

Tuesday, December 19th at 8:00 AM EST

Thursday, December 21st at 8:00 AM PST

 

January '24

JennAir® 16.3 Cu Ft Built-In Bottom Mount Refrigerator by George Schick 

Tuesday, January 23rd at 8:00 AM EST

Thursday, January 25th at 8:00 AM PST

 

February '24

Amana® and Whirlpool® 24 Inch Dishwashers by George Schick 

Tuesday, February 27th at 8:00 AM EST

Thursday, February 29th at 8:00 AM PST

 

March '24

Fisher and Paykel Dual Fuel Range by George Schick 

Tuesday, March 26th at 8:00 AM EST

Thursday, March 28th at 8:00 AM PST

 

April '24

Samsung 1.6 Cu Ft Over-the-Range Microwave by George Schick 

Tuesday, April 23rd at 8:00 AM EST

Thursday, April 25th at 8:00 AM PST

 

May '24

Midea Front Load Washer by George Schick 

Tuesday, May 28th at 8:00 AM EST

Thursday, May 30th at 8:00 AM PST

 

June '24

GE Gas Water Heater by George Schick 

Tuesday, June 25th at 8:00 AM EST

Thursday, June 27th at 8:00 AM PST

 

Our MSA Training Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. These sessions will be recorded and posted to MSA World for our members to view at their convenience. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

MSA, 1 City Place Drive Suite 400, Creve Coeur, MO 63141 

Souers, Trevor | 8/4/2023

MSA Hands-On Training Returns In September!

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Fall 2023 MSA Hands-On Training Schedule and Details Below! 

MSA Training Products: 

  1. Frigidaire Multidoor Refrigerator, Dual Evaporator, R 600, (made by Midea, Model #FRQG1721AV),
  2. GE Café Dishdrawer (Model #CDD420 and will address Fisher & Paykel equivalent products DD60 and DD24),
  3. Speed Queen Top Load Washer (Model # AWNE9RSN116TW01)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members 

Additional Information: Classes will begin promptly at 8:30 AM – Coffee, Light Breakfast, Lunch Included. Our full day of training ends around 3pm. 

Register today by contacting your Marcone representative, clicking here or by emailing msatraining@marcone.com!

Souers, Trevor | 5/4/2023

2023 MSA Virtual Training Schedule Thru End of Year

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For all MSA members, we offer complimentary virtual MSA Training webinars each month hosted by our MSA Certified Trainer, George Schick

Previously recorded MSA Webinars can be found in our MSA World Webinar Archive.  We have over 150 archived training and business management webinars and the list is growing each month. 

Please email MSATraining@marcone.com with any questions or for additional MSA Training information.

Upcoming Virtual Training Schedule by George Schick  

*Our upcoming webinar schedule is subject to change. Subject matter is confirmed 3-4 weeks prior to its scheduled airing date*

May ‘23

Whirlpool 24 Inch Convection Wall Oven

Tuesday, May 23rd at 8:00 AM EST

Thursday, May 25th at 8:00 AM PST

June ‘23

GE 2021 Stainless Steel Tub Dishwasher

Tuesday, June 27th at 8:00 AM EST

Thursday, June 29th at 8:00 AM PST

July '23

LG 30 Inch Freestanding Electric Range by George Schick 

Tuesday, July 25th at 8:00 AM EST

Thursday, July 27th at 8:00 AM PST

August '23

KitchenAid Undercounter Refrigerator, Wine and Beverage Center by George Schick 

Tuesday, August 29th at 8:00 AM EST

Thursday, August 31st at 8:00 AM PST

September '23

Bosch 800 Series 30 in. Gas Cooktop with 5 FlameSelect Burners by George Schick 

Tuesday, September 26th at 8:00 AM EST

Thursday, September 28th at 8:00 AM PST

October '23

Samsung 36 in. 27.4 cu. ft. Side by Side Refrigerator by George Schick 

Tuesday, October 24th at 8:00 AM EST

Thursday, October 26th at 8:00 AM PST

November '23

Whirlpool Top Load Washer by George Schick 

Tuesday, November 28th at 8:00 AM EST

Thursday, November 30th at 8:00 AM PST

December '23

GE Front Load Commercial Dyers by George Schick 

Tuesday, December 19th at 8:00 AM EST

Thursday, December 21st at 8:00 AM PST

2022 MSA Virtual Training Schedule & MSA World Webinar Library: View / Download

 

Souers, Trevor | 2/28/2023

MSA Canada Hands-On Training Returns in March!

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Souers, Trevor | 1/17/2023

MSA Hands-On Training Returns February 2023!

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Spring 2023 MSA Hands-On Training Schedule - Register today by clicking here or by contacting your Marcone representative! 

Training Products: 1. GE French Door Refrigerator (GE Model #GFE26J), 2. Whirlpool Top Load Washer (Whirlpool Model #WTW4955H), 3. Induction Cooktop (Cafe Model #CHP90301TBB 30 Inch Induction Cooktop with 4 Elements)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members 

Additional Information: Classes will begin promptly at 8:30 AM – Coffee, Light-Breakfast, Lunch Included

Souers, Trevor | 11/28/2022

December ’22 – June ’23 Virtual Training Schedule by George Schick

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December ’22 – June ’23 Virtual Training Schedule by George Schick  

*Our upcoming webinar schedule is subject to change. Subject matter is confirmed 3-4 weeks prior to its scheduled airing date*

December ‘22

December ‘22

LG 36 Inch Smart French Door Refrigerator with Door-in-Door

Tuesday, December 27th at 8:00 AM EST

Thursday, December 29th at 8:00 AM PST

January ’23

Maytag® Pet Pro System Top Load Washer 

Tuesday, January 24th at 8:00 AM EST

Thursday, January 26th at 8:00 AM PST

February ’23

Maytag® Pet Pro 7.0 Cu Ft Electric/Gas Dryer

Tuesday, February 21st at 8:00 AM EST

Thursday, February 23rd at 8:00 AM PST

March ’23

Crosley R600a 25 Cu Ft French Door Refrigerator

Tuesday, March 28th at 8:00 AM EST

Thursday, March 30th at 8:00 AM PST

April ’23

Samsung 30 Inch Over-The-Range Microwave

Tuesday, April 25th at 8:00 AM EST

Thursday, April 27th at 8:00 AM PST

May ‘23

Whirlpool 24 Inch Convection Wall Oven

Tuesday, May 23rd at 8:00 AM EST

Thursday, May 25th at 8:00 AM PST

June ‘23

GE 2021 Stainless Steel Tub Dishwasher

Tuesday, June 27th at 8:00 AM EST

Thursday, June 29th at 8:00 AM PST

2022 MSA Virtual Training Schedule & MSA World Webinar Library: View / Download

 

Souers, Trevor | 4/28/2022

MSA Canada Hands-On Training is Back!

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Souers, Trevor | 11/12/2021

MSA Virtual Training Schedule (Thru June 2022)

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Please see below for our upcoming 2021-2022 MSA Virtual Training Schedule through June 2022 (with registration links). 

Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

Haier 24 Inch Premium Vented Dryer by George Schick

Tuesday, April 26th at 8:00 AM EST

Thursday, April 28th at 8:00 AM PST

Samsung StormWash 42 dBA Dishwasher by George Schick

Tuesday, May 24th at 8:00 AM EST

Thursday, May 26th at 8:00 AM PST 

GE 21, 25, 27 Cu. Ft. French Door Refrigerators with RFID by George Schick

Tuesday, June 28th at 8:00 AM EST

Thursday, June 30th at 8:00 AM PST

You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

Souers, Trevor | 10/20/2021

2021- 2022 MSA Training Schedule

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MSA Hands-On Training returns Spring of 2022! 

Please see below for more details, nation-wide training schedule, and registration form. 

Training Products: 1. Samsung: Flex Four Door Refrigerator - (Model RF24R7201SS), 2. GE: Ultra Fresh Front Load Washer - (Model GFW550SSNWH), 3. Whirlpool: Top Load Washer-Direct Drive - (Model WTW5100HCS)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members (Additional Information: Class sizes are limited to 30 attendees - Classes will begin promptly at 8:30 AM – Coffee, Light-Breakfast, Lunch Included) – Registration today by clicking here!

 

2021 MSA Virtual Training Schedule  

Please see below for our upcoming MSA Training Schedule through the end of year (with registration links). Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

 

LG Steam Dryer Series 29 Inch 9.0 Cu. Ft. Electric Dryer by George Schick

Tuesday, October 26th at 8:00 AM EST
Thursday, October 28th at 8:00 AM PST 

 

Samsung Gas Dryer- Diagnostics and Testing by Rick Kuemin

Tuesday, November 2nd at 8:00 AM EST  

Thursday, November 4th at 8:00 AM PST  

 

GE UltraFresh Front Load Washer by George Schick

Tuesday, November 16th at 8:00 AM EST
Thursday, November 18th at 8:00 AM PST

 

GE Top Load Washer- Diagnostics and Testing by Rick Kuemin

Tuesday, December 7th at 8:00 AM EST 

Thursday, December 9th at 8:00 AM PST 

 

Whirlpool and KitchenAid Filtration and Maytag Microfiltration Dishwashers by George Schick

Tuesday, December 28th at 8:00 AM EST

Thursday, December 30th at 8:00 AM PST

 

You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library. Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. If you're not yet an MSA member, you may register by clicking here or by contacting your Marcone representative. To view all our MSA benefits, please click here

 

Invested in your success, 

Your MSA Training Team

 

Souers, Trevor | 9/8/2021

MSA Training Schedule (Through End of Year)

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Please see below for our upcoming MSA Training Schedule through the end of year (with registration links). Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America.

 

LG Steam Dryer Series 29 Inch 9.0 Cu. Ft. Electric Dryer by George Schick

Tuesday, October 26th at 8:00 AM EST
Thursday, October 28th at 8:00 AM PST 

 

Samsung Gas Dryer- Diagnostics and Testing by Rick Kuemin

Tuesday, November 2nd at 8:00 AM EST  

Thursday, November 4th at 8:00 AM PST  

 

GE UltraFresh Front Load Washer by George Schick

Tuesday, November 16th at 8:00 AM EST
Thursday, November 18th at 8:00 AM PST

 

GE Top Load Washer- Diagnostics and Testing by Rick Kuemin

Tuesday, December 7th at 8:00 AM EST 

Thursday, December 9th at 8:00 AM PST 

 

Whirlpool and KitchenAid Filtration and Maytag Microfiltration Dishwashers by George Schick

Tuesday, December 28th at 8:00 AM EST

Thursday, December 30th at 8:00 AM PST

 

 You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

 

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

 

Invested in your success, 

Your MSA Training Team

Souers, Trevor | 7/26/2021

MSA Hands-On Training is Back!

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Souers, Trevor | 6/17/2021

MSA Training Schedule (Through September)

Categories: Training 

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Please see below for our upcoming MSA Training Schedule through the end of September with corresponding registration links. Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

 

Frigidaire Dual Evaporator Refrigerator - Diagnostics and Testing by Rick Kuemin

Thursday, July 8th at 8:00 AM PST 

 

Whirlpool and Maytag 4.7 and 5.3 Cu Ft Top Load Washers by George Schick

Tuesday, July 27th at 8:00 AM EST

Thursday, July 29th at 8:00 AM PST 

 

LG 30 Inch Slide-In Gas Smart Range with 5 Sealed Burners and Double Oven by George Schick

Tuesday, August 17th at 8:00 AM EST

Thursday, August 19th at 8:00 AM PST 

 

LG Top Load Washer - Diagnostics and Testing by Rick Kuemin

Tuesday, August 24th at 8:00 AM EST

Thursday, August 26th at 8:00 AM PST

 

GE Induction/Radiant Range - Diagnostics and Testing by Rick Kuemin

Tuesday, September 14th at 8:00 AM EST

Thursday, September 16th at 8:00 AM PST 

 

Samsung 30 Inch Counter Depth Side X Side Smart Refrigerator with Touch Screen Family Hub by George Schick

Tuesday, September 28th at 8:00 AM EST

Thursday, September 30th at 8:00 AM PST 

 

You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

 

Invested in your success, 

Your MSA Training Team

Admin | 1/28/2021

W06201 Training Webinars by Rick Kuemin - Whirlpool Refrigerators - Diagnostics and Testing (MSA World Preview)

Categories: Training 

Tags: TRAINING  WEBINARS  RICK  KUEMIN  WHIRLPOOL  REFRIGERATORS  DIAGNOSTICS  TESTING  PREVIEW 

There are some universal techniques that work across a wide-array of refrigerator models across a wide-array of manufacturers. 

Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of refrigeration issues your customers may face.

This is an example of one of our 100+ MSA World Training Webinars. 

Schick, George | 1/28/2021

W0418 MSA April 2018 Training Webinar - Basic Microwave Diagnostics (MSA World Preview)

Categories: Training 

Tags: MICROWAVE  WEBINAR  BASIC  DIAGNOSTICS  GEORGE  SCHICK  APRIL  2018  PREVIEW 

View our 2018 April MSA Webinar as George Schick takes you through Basic Microwave Diagnostics. At the end of the webinar is a Q&A session with techs attending from across North America.

This is an example of one of our 100+ MSA World Training Webinars. 

Souers, Trevor | 9/14/2020

New MSA Pro Benefit / ApplianceVideo.com

Categories: Training 

Tags: 'ApplianceVideo.com  MSA Pro  MSA Training' 

 

 

To Our Valued MSA Pro Members, 

We are excited to announce our newest, exclusive MSA Pro benefit. As an MSA Pro member, you will now receive a $30 discount on an ApplianceVideo.com annual membership.  

A Premium Membership includes:

  • UNLIMITED access to over 5,900 Repair Videos
  • Gain the confidence you need to establish customer satisfaction.
  • UNLIMITED access for your Whole Team*
  • *One account with access for 20 of your technicians

To unlock your MSA discount today, you may click here and enter your Marcone account number as your MSA Pro ID. 

  • MSA Pro Pricing: $369
  • Non-MSA Pricing: $399 

Invested in your success,

Your MSA Training Team