MSA - Marcone Servicer's Association


Souers, Trevor | 7/7/2021

MSA Health / Trovia Health Insurance

Categories: News Room 


MSA Health has partnered with Nexben to provide a state-of-the-art platform, Trovia, to shop for your health insurance needs. Thanks to a new federal ruling, enabling ICHRAs, employers of any size can now create the perfect health benefit package. This program is uniquely suited for companies with 1 to 50 employees.


Trovia, an ICHRA-solution, has no case size minimums or participation requirements. An MSA member company with only one employee can participate in the health insurance program or two of 10 employees can participate and so on...There are no restrictions.  


Additional Key Features Include: 


  • GREATER $ CONTROL: Employers can confidently set their health plan budget year after year, while providing employees coverage no matter what their needs.


  • FREEDOM OF CHOICE: The doors are now wide open for employees to shop the insurance marketplace to find the coverage that best fits their needs.


  • EASY ADMINISTRATION: An intelligent portal lifts the administration burden by eliminating reoccurring Human Resource tasks and simplifying the employee management process.


Trovia Powered by Nexben Overview


If you are interested in exploring Trovia further, please submit the following MSA Health form: 

Trovia Powered by Nexben Health Insurance Form


Once submitted a Kuhlmann Financial Services representative will reach out to assist with the Trovia enrollment process.  


If you are not yet an MSA member, you may click here to register and join today. 

Invested in your success, 

Your MSA Health Team

Souers, Trevor | 6/17/2021

MSA Training Schedule (Through September)

Categories: Training 




Please see below for our upcoming MSA Training Schedule through the end of September with corresponding registration links. Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 


Frigidaire Dual Evaporator Refrigerator - Diagnostics and Testing by Rick Kuemin

Thursday, July 8th at 8:00 AM PST 


Whirlpool and Maytag 4.7 and 5.3 Cu Ft Top Load Washers by George Schick

Tuesday, July 27th at 8:00 AM EST

Thursday, July 29th at 8:00 AM PST 


LG 30 Inch Slide-In Gas Smart Range with 5 Sealed Burners and Double Oven by George Schick

Tuesday, August 17th at 8:00 AM EST

Thursday, August 19th at 8:00 AM PST 


LG Top Load Washer - Diagnostics and Testing by Rick Kuemin

Tuesday, August 24th at 8:00 AM EST

Thursday, August 26th at 8:00 AM PST


GE Induction/Radiant Range - Diagnostics and Testing by Rick Kuemin

Tuesday, September 14th at 8:00 AM EST

Thursday, September 16th at 8:00 AM PST 


Samsung 30 Inch Counter Depth Side X Side Smart Refrigerator with Touch Screen Family Hub by George Schick

Tuesday, September 28th at 8:00 AM EST

Thursday, September 30th at 8:00 AM PST 


You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.


Invested in your success, 

Your MSA Training Team

Souers, Trevor | 5/27/2021

MSA Benefit Guide (May 2021)

Categories: News Room 



View / Download

Souers, Trevor | 5/18/2021

isolved / The Hartford Giveaways

Categories: Business 


MSA is proud to announce a new MSA Partner, as well as a few new MSA giveaways. 

MSA Pro members now have access to The Hartford for both Business Insurance, as well as Voluntary Group Benefits Insurance. For more information regarding our MSA Pro partnerships and our isolved & The Hartford giveaways, please see below.   

MSA and isolved Preferred are excited to announce our isolved 50" TV Giveaway. 

Complete this 1-Minute Survey and enter to win!  

isolved is a leading human capital management software solution that once and for all truly integrates all your workforce management processes – tracking time and attendance, HR, payroll and benefits in one system.

Unlike many human capital management software solutions in the marketplace, isolved is not only fully integrated, but also completely scalable. You won’t outgrow the product - as your company expands, isolved will fit your needs - no need to change platforms. 

MSA Pro Member Benefits: 

  1. Preferred pricing (beating ADP by up to 80%)
  2. Complimentary HR support including Legal Services
  3. A Complimentary Year of MSA Pro membership dues ($299)

MSA and isolved are also proud to announce a new partnership with The Hartford. 

MSA Pro members now have access to preferred member pricing (up to a 20% discount) on the following Commercial & Business Insurance Products: 

  • Professional Liability
  • Business Owner's Policy
  • Workers' Compensation (pay-as-you-go option available via isolved)
  • Business Auto

For more information or to begin the conversation today, please submit this 1-minute The Hartford Business Insurance Survey. Once submitted, you will enter to win a $100 Best Buy Gift Card.

In addition, MSA Pro members have access to Employee and Dependent Group Life, and Accidental Death & Dismemberment insurance benefits via The Hartford.  

For more information or to begin the conversation today, please submit this 1-minute The Hartford Voluntary Insurance Survey. Once submitted, you will enter to win a $100 Best Buy Gift Card.

Admin | 5/4/2021

Nationwide Marketing Group Launches First-Ever Service Leaders Network Conference

Categories: News Room 

Tags: Service Leaders Network 

Nationwide Marketing Group’s Service Leaders Network has made major strides toward giving appliance service retailers the support needed to operate efficiently and effectively. The latest efforts of the group will come to fruition in the form of the virtual Service Leaders Network Conference, May 13-14. The conference is the first-ever service training convention for the appliance industry. The two-day event is free to attend for all North American appliance service retailers and will include more than two dozen business- and training-oriented courses. 

“Service Leaders Network is the culmination of years of concepting, researching, designing and planning an entirely new division within Nationwide Marketing Group, all intently built to support the service operations of our self-servicing appliance members,” says Ron Romero, executive director of Nationwide’s West Region group of dealers and the third-generation owner of Schaefer’s in Lincoln, Nebraska. “We want to ensure that our servicing members have the tools they need to run service departments that are efficient, effective and profitable. And the Service Leaders Network Conference is yet another extension of our efforts to better support and strengthen Nationwide’s program offering for servicing members.” 

Nationwide has opened the event to all appliance members, including Cantrex Nationwide dealers in Canada, as well as any interested independent appliance service retailers regardless of buying group affiliation. During the two-day event, attendees will have the opportunity to participate in a number of sessions, including: 

*** Three live roundtables featuring Electrolux, GE Appliances and Whirlpool 

*** Management and solutions sessions delivered by Fred’s Appliance Academy, Master Samurai, Marcone Supply, Reliable Appliance Parts, SkillsUSA and Nationwide Marketing Group 

*** Demonstrations of business and field service management software systems from Corrigo/QuickBooks, ePASS, Reliable Softworks, Rossware and ServicePower 

*** Technician training delivered directly by vendor partners, including Bosch, Electrolux, Fred's Academy, GE Appliances, LOKRING, Master Samurai, Samsung, Speed Queen and Whirlpool 

With 27 total courses over the two days, content will certainly not be in short supply. And understanding that attendees can’t be in more than one place at a time, Nationwide has committed to keeping the recorded sessions available to attendees for up to 30 days after the show closes. 

“It is so difficult when you're out there on an island as a small-to-medium or even a large company for that matter, and you don’t have the backing or support of a group like the Service Leaders Network,” says Nationwide Director of Service Mark Pollitz. “Our core mission is to build on all of the great benefits that Nationwide provides by bringing additional value to the table through robust educational offerings that these dealers can’t find anywhere else.” 

The Service Leaders Network Conference is backed by the same virtual event platform that helped facilitate Nationwide’s March Virtual PrimeTime event. Registration for the Nationwide event is open to all appliance sales and service retailers interested in learning more about what it takes to run an efficient and profitable service department. 

To learn more or to register for the event, visit the Service Leaders Network registration page. 

©2021, Nationwide


Souers, Trevor | 3/24/2021

MSA Webinar Library and 2021 Training Schedule

Categories: Webinars 


View / Download

Souers, Trevor | 3/23/2021

5 Bright Ideas from BrightDime (March 2021)

Categories: Business 

Tags: "BrightDime 

To Our Valued MSA Pro Members, 

As a part of your MSA Pro membership, we are offering you FREE access to BrightDime to help you achieve your financial goals. Valued at $360 per year, BrightDime offers coaching, tools and content to help you manage anything causing you stress with money.

Enrollments are limited to the first of the month, so don't miss out on this great opportunity to make the most of your membership.

To enroll (Next Enrollment Date of April 1st):

  1. Request your FREE BrightDime access by completing a 1 minute survey.
  2. Receive your registration email from BrightDime and activate your account
  3. Start using the money tools, content and chat with a professional financial coach as soon as you sign in to BrightDime!

See below for BrightDime's 5 Bright Ideas (March 2021): 

5 Bright Ideas from BrightDime (March 2021): 

Most people think of April as tax time but you should be getting ready to file your taxes before that. Soon, in other words, if you haven’t already. We’ve got 5 quick articles to help you make tax time a breeze this year.

Get the most out of the money education and one-on-one financial coaching BrightDime provides! Sign into your BrightDime account or request a new account here.

What tax changes do I need to know about this year?

Every year taxes change at least a little bit. We’ve got you covered with 5 changes that could save you money this year. Read more.
How are you filing your taxes this year?

Tax preparer? DIY pencil and paper? Online service? You’ve got options, we’ve got tips to help you choose. Read more.

Could making more money mean you actually make LESS money?

There’s a common myth that making more money can raise your taxes so much you’ll actually be left with less money than before. Want to know the truth? Read more.

How well do you know how taxes work?

7 stubborn tax myths that won’t go away. Read more.

Do you have everything you need to do your taxes?

By now you should’ve received all of your tax documents. If you’re not sure if you’ve got them all this may help.  Read more.

Want to ask a question of your own? Sign in and chat with a financial coach

If you have any questions or would like additional information, please email

Admin | 1/28/2021

W06201 Training Webinars by Rick Kuemin - Whirlpool Refrigerators - Diagnostics and Testing (MSA World Preview)

Categories: Training 


There are some universal techniques that work across a wide-array of refrigerator models across a wide-array of manufacturers. 

Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of refrigeration issues your customers may face.

This is an example of one of our 100+ MSA World Training Webinars. 

Schick, George | 1/28/2021

W0418 MSA April 2018 Training Webinar - Basic Microwave Diagnostics (MSA World Preview)

Categories: Training 


View our 2018 April MSA Webinar as George Schick takes you through Basic Microwave Diagnostics. At the end of the webinar is a Q&A session with techs attending from across North America.

This is an example of one of our 100+ MSA World Training Webinars. 

Souers, Trevor | 11/11/2020

Thank You Veterans from Marcone and MSA

Categories: Marcone 


Souers, Trevor | 11/5/2020

MSA Health Solutions

Categories: News Room 

Tags: MSA Health 

Keep everyone on your team healthy and working...please see below for the MSA Health solutions available to all Marcone customers via an MSA membership. 

If you are not yet an MSA member, you may click here to register today. 

HealthiestYou by Teladoc: 

Each of your MSA memberships comes with completely free access to Telemedicine via our MSA partner, HealthiestYou by Teladoc

If you would like to enroll in our MSA HealthiestYou program today, please click here to submit our MSA HealthiestYou registration form. Once submitted, your complimentary HealthiestYou membership will go live on our next enrollment date, November 15th.

HealthiestYou offers you and your family 24/7/365 virtual access to a board-certified doctor for an unlimited amount of times. Your medical consultation can be by phone or video. You do not need to leave your house or the office. Prescriptions will be sent into a pharmacy of your choice.

Clever Rx Prescription Savings Program:  

For access to discounted prescriptions and medication, enroll in our MSA Clever Rx program by clicking here on your mobile-device. 

Humana Dental & Vision Benefits: 

As an MSA Pro member, you also have access to world class, group insurance benefits via Humana. Our Humana partnership offers dental & vision care with No Waiting Periods

Please click here for our complete MSA Humana Dental & Vision Benefit Guide

If you have any questions or would like to enroll today, please click here to submit our MSA Humana survey. Once submitted, an MSA representative will reach out to begin the enrollment process. 

Kuhlmann Financial Services (Health Insurance, Employee Benefits & HR Advisory): 

MSA's health insurance partner, Kuhlmann Financial Services can now work with MSA Pro members with 5 or more employees

If you are facing an upcoming group health renewal, please note that you have access to a no charge MSA Pro Benefit, Kuhlmann Financial Services (KFS). KFS will provide complimentary advisory on your group health plan and employee benefits. 

Kuhlmann Financial Services handles both Marcone's and MSA's benefits. Several MSA Pro members have utilized this service and the savings have been substantial, while maintaining or increasing the quality of care and coverage.

For more details or if you would like to participate in these MSA group health savings, please submit our MSA Group Health Survey by clicking here. Once submitted, an MSA representative will reach out to begin the advisory process. 

Kuhlmann Financial Services Overview

Invested in your success, 

Your MSA Health Team

Schick, George | 10/1/2020

New MSA Pro Benefit / Barry’s Restore It All Products

Categories: Business 

Tags: MSA  pro  benefit  Barry's  restore  it  all  products  




We are excited to announce a new, exclusive MSA Pro benefit. 

As an MSA Pro member, you will now receive a 15% discount on Barry’s Restore It All Products and a 10% discount on iART Training Academy enrollment. Value of the 10% discount:


  1. Online course: $220 Discount
  2. In Class training: $350 Discount


You may not be familiar with these company names but you will most likely recognize them when we mention Scratch-B-Gone. Scratch-B-Gone has been the industry standard for stainless steel scratch and stain refinishing for over 15 years. 

Many of you have used this simple-to-use kit to get yourselves or techs out of a scratch damage situation. Many others of you have been accused of damaging stainless finishes or seen surface damages which you had wished you had a solution for your customer. For more information, please click here

Barry Feinman and his team have also created an ONLINE training Certification program to teach professional skills which will quickly allow you to offer Value-Add services, not to mention avoiding potential liability. For more information, please click here



MSA is proud to partner and offer the following exclusive benefits:

  • 15% OFF repair kits and supplies
  • Gain the confidence you need to establish customer satisfaction
  • UNLIMITED consulting access to Barry’s Whole Team of solutions providers
  • 10% OFF ONLINE iART Training Academy enrollment  (

To unlock your MSA discount today, please email for products and for training (please include your Marcone account number). 

If you are not yet an MSA member, you may click here  to register today. 

Invested in your success,

Your MSA Business Team 

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141




Souers, Trevor | 9/25/2020

New MSA Pro Benefit / SW Messenger by ServicersWeb

Categories: Business 

Tags: SW Messenger by ServicersWeb 

We are excited to announce our newest MSA Pro partnership with SW Messenger by ServicersWeb

SW Messenger by ServicersWeb is a multi-channel messaging app that lets you communicate with customers via text message, Live Chat, and Facebook Messenger from a single inbox.

Product Features

  • Unlimited Users
  • Unlimited Inbound & Outbound SMS (Text Messaging)
  • Live Chat Integration for Your Website
  • Facebook Messenger Integration
  • Text Now Button for Mobile to Encourage Messaging
  • More integrations coming soon!

What's your strategy for modern, text-driven communication? Get started with SW Messenger today to start providing customer service & scheduling via text, chat, and messaging!

MSA Pro Members save $80 / month with pricing of $95 / Month  - Start your 60-day Free Trial by clicking here (Non-MSA Pricing: $175 / Month). Simply enter your Marcone account number to unlock MSA preferred pricing. 

Please email with any questions or for additional information. 

If you are not yet an MSA Pro member and would like to register today, please click here

Invested in your success,

Your MSA Business Team 

Souers, Trevor | 9/14/2020

New MSA Pro Benefit /

Categories: Training 

Tags: '  MSA Pro  MSA Training' 



To Our Valued MSA Pro Members, 

We are excited to announce our newest, exclusive MSA Pro benefit. As an MSA Pro member, you will now receive a $30 discount on an annual membership.  

A Premium Membership includes:

  • UNLIMITED access to over 5,900 Repair Videos
  • Gain the confidence you need to establish customer satisfaction.
  • UNLIMITED access for your Whole Team*
  • *One account with access for 20 of your technicians

To unlock your MSA discount today, you may click here and enter your Marcone account number as your MSA Pro ID. 

  • MSA Pro Pricing: $369
  • Non-MSA Pricing: $399 

Invested in your success,

Your MSA Training Team 

Mobley, Michael | 9/10/2020

Lowe’s Donation to Feherty’s Troops First 24/7 Battle Buddies – Thank you from Marcone and MSA

Categories: Marcone 

Tags: donations  lowes 

Souers, Trevor | 7/27/2020

New MSA Business Benefit / JustPressOne Partnership

Categories: Business 

Tags: JustPressOne  MSA Business Benefits 

MSA Business is excited to announce its newest MSA partnership, JustPressOne! 

JustPressOne supplies fully trained appliance office personnel. Inbound calls, outbound calls, routing and dispatching, claims processing and more. 

The best part is…
NO Payroll Complaints, Labor Issues, Workman’s Comp, Liability, Drama

• ServiceWorks Customers: 20% discount for active MSA members 
• Other Software Customers: 10% discount for active MSA members 

You pay a single flat rate for hours worked and that includes our state-of-the-art technology that reduces customer wait time with Smart Queues, texting, progressive dialers and analytics for active production monitoring.

For more information, please contact:

Schick, George | 4/14/2020

Technical Document Search Tip

Categories: News Room 

Tags: technical  document  search  tip  George  Schick 

When searching for an individual technical document such as a service manual, tech sheet or anything relating to a particular model appliance just follow these steps:          1). Go to the MSA website home page.
 2). Enter the first five to seven characters of your model number into the search bar.    3). Hit the “GO” button.

This will pull up any documents associated with that model. Then just scroll through the documents and click on the one you want to view.

If nothing comes up when you enter a model, there is a good possibility that there is nothing related to that model in the library. At that point, if you like, please feel free to email us at with the model you are searching for and we will try to locate it from some of our remote sources and post it up on the MSA website for your access…..

Underwood, Kati | 9/20/2019

Use your MyMarcone Credentials to Login to MSA World!

Categories: Tech Tips 


Please note the following MSA World login and process changes detailed below that are effective as of 9/20: 

Your MyMarcone credentials will now be used to login into MSA World

All active MSA member accounts with MyMarcone credentials will be able to gain access to MSA World and all its resources 

All current MSA World sub-users will be removed as of 9/20 (non-account owners)

MSA World sub-users can be re-added as sub-users on MyMarcone (please email if you need additional support adding MyMarcone users) 

Once a MyMarcone sub-user is added to your MyMarcone account, they will have immediate access to MSA World and all its resources

(Please email with any login issues. You may click "Read More" to access a guide on how to add additional MyMarcone users.)