Categories: Training  Webinars 

Tags: training  webinars  Rick  Kuemin  LG  top  load  washer  diagnostics  testing 

LG Top Load Washer - Diagnostics and Testing by Rick Kuemin 

There are some universal techniques that work across a wide-array of Top Load Washer models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of LG Top Load Washer issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  August  2021  webinar  LG  30 Inch  Slide-In  Gas  Double  Range  George  Schick 

Join George Schick for the August MSA Training Webinar as he takes you through the LG 30 Inch Slide-In Gas Double Range. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive )

Categories: Training  Webinars 

Tags: MSA  July  2021  Webinar  Whirlpool  Maytag  Top  Load  Washers  George  Schick 

Join George Schick for the July MSA Training Webinar as he takes you through the Whirlpool & Maytag 4.7/5.3 Cubic Foot Top Load Washers. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  Frigidaire  dual  evaporator  refrigerators  diagnostics  testing 

Frigidaire Dual Evaporator Refrigerators - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Dual Evaporator Refrigerator models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Frigidaire Dual Evaporator Refrigerator issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  June  2021  webinar  GE  top  mount  refrigerators  George  Schick 

Join George Schick for the June MSA Training Webinar as he takes you through the GE R600a Top Freezer 18, 19 and 22 Cu. Ft. Refrigerators. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  Whirlpool  free  standing  range  diagnostics  testing 

Whirlpool Free Standing Ranges - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Free Standing Range models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Whirlpool Free Standing Range issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  May  2021  webinar  Samsung  digital  display  double  wall  oven  George  Schick 

Join George Schick for the May MSA Training Webinar as he takes you through the Samsung Digital Display Double Wall Oven. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  pre-diagnostics  cooking 

Increase your FTCs (First Time Completes) by attending our upcoming training webinar that will walk through a pre-diagnostics check list specific to cooking products. This program has been designed for the original call taker (the initial touch point between you and your customer). 

The estimated cost of a service call is $55. This takes into account compensation, insurance, special equipment, etc.$55 assumes 100% FTCs when in fact FTCs hover around 50%, which doubles the average cost of a service call to $110. In short, FTCs are crucial to a service company's overall profitability.

Our live pre-diagnostics training session will guide call takers through the most important information when confronted with washer and dryer issues (1. Problem or Complaint, 2. Possible Causes, 3. Customer Checks, 4. Possible Parts Needed). 

We'll have a Q&A at the end of our webinar with techs and call takers from across North America. Register to be a part of the training and discussion. 

You may click here for our MSA World Webinar Library and our upcoming 2021 MSA Training schedule. Our library dates back to December 2013 and is growing each month. Currently, we have over 100 MSA hosted webinar topics. MSA members can view past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

Categories: Training  Webinars 

Tags: 2021  MSA  training  schedule  webinar  library 

Categories: Training  Webinars 

Tags: Training  Webinars  Rick  Kuemin  diagnostics  testing  GE  dishwasher 

GE Dishwashers - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Dishwasher models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Dishwasher issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  April  2021  Webinar  GE  15  inch  nugget  ice  maker  George  Schick 

Join George Schick for the April MSA Training Webinar as he takes you through the GE 15 Inch Nugget Ice Maker . At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  dishwashers  pre-diagnostics 

Increase your FTCs (First Time Completes) by attending our upcoming training webinar that will walk through a pre-diagnostics check list specific to dishwashers. This program has been designed for the original call taker (the initial touch point between you and your customer). 

The estimated cost of a service call is $55. This takes into account compensation, insurance, special equipment, etc.$55 assumes 100% FTCs when in fact FTCs hover around 50%, which doubles the average cost of a service call to $110. In short, FTCs are crucial to a service company's overall profitability.

Our live pre-diagnostics training session will guide call takers through the most important information when confronted with washer and dryer issues (1. Problem or Complaint, 2. Possible Causes, 3. Customer Checks, 4. Possible Parts Needed). 

We'll have a Q&A at the end of our webinar with techs and call takers from across North America. Register to be a part of the training and discussion. 

 You may click here for our MSA World Webinar Library and our upcoming 2021 MSA Training schedule. Our library dates back to December 2013 and is growing each month. Currently, we have over 100 MSA hosted webinar topics. MSA members can view past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

Categories: Training  Webinars 

Tags: Training  Webinars  Rick  Kuemin  diagnostics  testing  Samsung  dishwasher 

Samsung Dishwashers - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Dishwasher models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Dishwasher issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  March  2021  webinar  George  Schick  Whirlpool  11.6 cu ft  counter  depth  top  mount  refrigerator 

Join George Schick for the March MSA Training Webinar as he takes you through the Whirlpool 11.6 Cu. Ft. Counter Depth Top Mount Refrigerators. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: Training  Webinars  Rick  Kuemin  diagnostics  testing  LG  front  load  washers 

LG Front Load Washers - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Front Load Washer models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Front Load Washer issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  refrigerator  pre-diagnostics 

Increase your FTCs (First Time Completes) by attending our upcoming training webinar that will walk through a pre-diagnostics check list specific to washers and dryers. This program has been designed for the original call taker (the initial touch point between you and your customer). 

The estimated cost of a service call is $55. This takes into account compensation, insurance, special equipment, etc.$55 assumes 100% FTCs when in fact FTCs hover around 50%, which doubles the average cost of a service call to $110. In short, FTCs are crucial to a service company's overall profitability.

Our live pre-diagnostics training session will guide call takers through the most important information when confronted with washer and dryer issues (1. Problem or Complaint, 2. Possible Causes, 3. Customer Checks, 4. Possible Parts Needed). 

We'll have a Q&A at the end of our webinar with techs and call takers from across North America. Register to be a part of the training and discussion. 

 You may click here for our MSA World Webinar Library and our upcoming 2021 MSA Training schedule. Our library dates back to December 2013 and is growing each month. Currently, we have over 100 MSA hosted webinar topics. MSA members can view past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

Categories: Training  Webinars 

Tags: Whirlpool  Maytag  Ice  KitchenAid  15 Inch  18 Inch  Jenn-Air  maker  filter  George  Schick 

Join George Schick for the April MSA webinar series as he takes you through components, disassembly, and diagnostics of the Jenn Air, KitchenAid, Maytag and Whirlpool New Design 15” & 18” Under Counter Ice Makers with Filter. At the end of the webinar, we’ll have a Q&A session with techs attending from across North America. Register your team to be part of the training and discussion!
 

Categories: Training  Webinars 

Tags: MSA  February  2021  webinar  George  Schick  Samsung  linear  wash  system  dishwasher 

Join George Schick for the February MSA Training Webinar as he takes you through the Samsung Linear Wash System Dishwasher. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  refrigerator  pre-diagnostics 

Increase your FTCs (First Time Completes) by attending our upcoming training webinar that will walk through a pre-diagnostics check list specific to refrigeration. This program has been designed for the original call taker (the initial touch point between you and your customer). 

The estimated cost of a service call is $55. This takes into account compensation, insurance, special equipment, etc.$55 assumes 100% FTCs when in fact FTCs hover around 50%, which doubles the average cost of a service call to $110. In short, FTCs are crucial to a service company's overall profitability.

Our live pre-diagnostics training session will guide call takers through the most important information when confronted with refrigeration issues (1. Problem or Complaint, 2. Possible Causes, 3. Customer Checks, 4. Possible Parts Needed). 

We'll have a Q&A at the end of our webinar with techs and call takers from across North America. Register to be a part of the training and discussion. 

Invested in your success, 

Your MSA Training Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

Categories: Training  Webinars 

Tags: Training  Webinars  Rick  Kuemin  Whirlpool  dishwashers  diagnostics  testing 

Whirlpool Dishwashers - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Dishwasher models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Dishwasher issues your customers may face. 

At the end of our webinars, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion.

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: benefit  guide 

Categories: Training  Webinars 

Tags: 'webinars  training' 

Categories: Training  Webinars 

Tags: 'training  webinars' 

January MSA Training Schedule:

You may register by using the following links to be part of the trainings and discussions. 

Electrolux Front Load Washers - Diagnostics and Testing by Rick Kuemin

Tuesday, January 5th at 8:00 AM EST 

Thursday, January 7th at 8:00 AM PST 

Samsung Built-In Electric Wall Oven with Steam Cook by George Schick

Tuesday, January 26th at 8:00 AM EST

Thursday, January 28th at 8:00 AM PST 

You may click here for our MSA World Webinar Library and our upcoming 2021 MSA Training schedule. Our library dates back to December 2013 and is growing each month. Currently, we have over 100 MSA hosted webinar topics. MSA members can view past recorded training webinars in our MSA World Webinar Archive. 

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  January  2021  Webinar  George  Schick  Samsung  Built-In  electric  Wall  Oven  Steam  Cook 

Join George Schick for the January MSA Training Webinar as he takes you through the Samsung Built-In Electric Wall Oven with Steam Cook. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: 'Airsled  Barry's Restore  Scratch-B-Gone' 

To Our Valued MSA Members, 

Join us for our upcoming MSA Business webinar, Reduce Your Everyday Business Liability featuring Airsled & Barry's Restore It All Products (Scratch-B-Gone). Our webinar will walk through various techniques, products and services that can help mitigate the risk and liability commonly associated with service jobs. 

To view the recorded version of our webinar, please click "VIEW" on the bottom righthand corner below. 

We are also actively looking to partner with and bring a business liability insurance benefit to our MSA program. If you are interested, please complete this 1-minute survey, so we can better tailor to our members' business insurance needs.

Invested in your success, 

Your MSA Business Team

Categories: Business 

Tags:

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  Electrolux  front  load  washers  diagnosis  testing 

Electrolux Front Load Washers - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of Front Load Washer models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of Front Load Washer issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: Automatic  Dishwashing  Chemistry  Diane  Hoffmann  Finish  Dishwasher  Detergent  Training 

Automatic Dishwashing Chemistry with Diane Hoffmann 

Finish Dishwasher Detergent Training:

• Description - Have you been called to a customer’s house to “fix” a dishwasher when there is nothing “wrong” with the machine. We call those “education calls” and they can be difficult as the consumer truly believes the problem is the machine. In this class you will learn about the other issues that impact the result of the machine like water temperature, water hardness and Chemistry of the products the consumer is using. This will help you educate the consumer quickly so you can move on to the next job. We will also talk about Drying issues with new Dishwashers and how to overcome.

Categories: Training  Webinars 

Tags: MSA  December  2020  Webinar  George  Schick  Whirlpool  Maytag  27 inch  front  load  washers 

Join George Schick for the December MSA Training Webinar as he takes you through the Whirlpool & Maytag 27 Inch Front Load Washers. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: MSA  training  webinars  Rick  Kuemin  GE  french  door  refrigerators  diagnostics  testing 

GE French Door Refrigerators - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of French Door Refrigerator models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of GE French Door Refrigerator issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  November  2020  webinar  GE  18  24 inch  portable  dishwashers 

Join George Schick for the November MSA Training Webinar as he takes you through the GE 18 and 24 Inch Portable Dishwashers. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: MSA  training  webinars  Rick  Kuemin  Samsung  front  load  washer  diagnostics  testing 

Samsung Front Load Washer - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of front load washer models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of front load washer issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  World  Webinar  library  Upcoming  Schedule 

Categories: Training  Webinars 

Tags: MSA  October  2020  Webinar  Jenn-Air  KitchenAid  Under-Counter  Microwave  Oven  Drawer 

Join George Schick for the October MSA Training Webinar as he takes you through the Jenn-Air, KitchenAid Under-Counter Microwave Oven with Drawer. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: MSA  training  webinars  library  index  

Categories: Training  Webinars 

Tags: MSA  training  webinars  Rick  Kuemin  Whirlpool  front  load  washer  diagnostics  testing 

Whirlpool Front Load Washer - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of front load washer models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of front load washer issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  September  2020  webinar  George  Schick  LG  30 inch  freestanding  electric  range  true  convection 

Join George Schick for the September MSA Training Webinar as he takes you through the LG 30 Inch Freestanding Electric Range with True Convection. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: MSA  business  webinar  series  Fred's  Academy 

To Our Valued MSA Pro Members, 

We are pleased to announce our upcoming MSA Business webinar series hosted by our MSA partner, Fred's Academy. 

Our business webinars will be focused on the following five topics across eight sessions: 

1. Transitioning Your Service Operation to Work from Home (2 sessions)
2. Technician Recruitment and Screening (2 sessions)
3. Drive a Better Customer Experience with Texting (1 session)
4. Technician Compensation & Performance Workshop (1 session)
5. Online Reputation Management for Service (2 sessions)

You may click here to register for any of the upcoming sessions. Capacity is very limited, so be sure to get your spot today.

Invested in your success, 

Your MSA Business Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

Categories: Training  Webinars 

Tags: MSA  training  webinars  Rick  Kuemin  LG  french  door  refrigerators  diagnostics  testing 

LG French Door Refrigerator - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of refrigerator models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of refrigerator issues your customers may face. 

MSA members can find past recorded training webinars in our MSA World Webinar Archive. 

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  August  2020  webinar  George  Schick  Haier  24 inch  premium  front  load  washer 

Join George Schick for the August MSA Training Webinar as he takes you through the Haier 24 Inch Premium Front Load Washer.At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Invested in your success, 

Your MSA Training Team

Categories: Training  Webinars 

Tags: MSA  training  webinars  Rick  Kuemin  GE  FRONT  LOAD  WASHERS  diagnostics  testing 

GE Front Load Washers - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of washer models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of washer issues your customers may face. 

Categories: Training  Webinars 

Tags: MSA  training  webinars  Rick  Kuemin  Samsung  french  door  refrigerators  diagnostics  testing 

Categories: Training  Webinars 

Tags: MSA  July  2020  Webinar  George  Schick  Whirlpool  KitchenAid  Jenn Air  french  door  bottom  mount  refrigerator 

Join George Schick for the July MSA Training Webinar as he takes you through the Whirlpool, KitchenAid and Jenn Air French Door Bottom Mount Refrigerator. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion!

(MSA members can find past recorded training webinars in our MSA World webinar archive.)

Categories: Training  Webinars 

Tags: GFT14ESSMWW  MSA  June  2020  webinar  George  Schick  GE  24 inch  4.1 cu ft  front  load  ventless  condenser  electric  dryer 

Join George Schick for our June MSA Training Webinar as he takes you through the GE 24 Inch 4.1 Cu.Ft. Front Load Ventless Condenser Electric Dryer. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion.

Categories: Training  Webinars 

Tags: TRAINING  WEBINARS  RICK  KUEMIN  WHIRLPOOL  REFRIGERATORS  DIAGNOSTICS  TESTING 

Whirlpool Refrigerators - Diagnostics and Testing by Rick Kuemin

There are some universal techniques that work across a wide-array of refrigerator models across a wide-array of manufacturers. Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of refrigeration issues your customers may face.  

Categories: Training  Webinars 

Tags: TRAINING  WEBINARS  RICK  KUEMIN  CHANGE  ORGANIZATIONS  TWO  PART  SERIES  PART 1 

Categories: Training  Webinars 

Tags: TRAINING  WEBINARS  RICK  KUEMIN  CHANGE  ORGANIZATIONS  TWO  PART  SERIES  PART 2 

Categories: Training  Webinars 

Tags: George  Schick  MSA  May  2020  Webinar  Samsung  5.4 Cu. Ft.  high  efficiency  top  load  washer  activewash  steam  

Join George Schick for our May MSA Training Webinar as he takes you through the Samsung 5.4 Cu. Ft. High Efficiency Top Load Washer with Activewash and Steam. At the end of the webinar, we’ll have a Q&A with techs attending from across North America. Register to be part of the training and discussion.

Categories: Training  Webinars 

Tags: RICK KUEMIN  TRAINING  WEBINAR  BASIC  REFRIGERATION  PART 2  TWO  PART  SERIES (RECORDED SESSION) 

Categories: Training  Webinars 

Tags: RICK KUEMIN  TRAINING  WEBINAR  BASIC  REFRIGERATION  PART 1  TWO  PART  SERIES (RECORDED SESSION)