Admin | 4/2/2020

Training Webinars by Rick Kuemin - Aim to Please - Basic Refrigeration - Change in Organizations

Categories: Training  Webinars 

Tags: Rick  Kuemin  training  webinars  Aim to Please  Basic Refrigeration  Change in Organizations 

We are pleased to announce our new MSA Training series (free of charge to all Marcone customers): MSA Training Webinars hosted by our Director of Training, Rick Kuemin.

These additional MSA Training resources will be hosted live with a Q&A at the end of each section. These will also be recorded and made available to all Marcone customers free of charge. 

This 8-part training program is focused on 3 topics. 

Simply follow the links below, pick the time and date that work best for you and your team, and get your spot. Look for a confirmation email after you’ve registered. Within it, you’ll find system requirements for joining the session via telephone or computer, as well as the link to click on the day and time of the webinar.

Please Note: The Webinar system is usually running approximately 30 minutes prior to the start of the session. Feel free to join a few minutes early to prevent missing the start of the webinar

1. Aim to Please (4-part series the week of April 13th): Customer Relations program designed to assist managers, technicians, and call-takers - to give direction for keeping the customer (Your Customer) while addressing the service call from start to finish.

Part 1 for Owners/Managers (Option 1): Tuesday, April 14th at 8am EST 

Part 1 for Owners/Managers (Option 2): Tuesday, April 14th at 11am EST 

Part 2 for Managers/Technicians (Option 1): Wednesday, April 15th at 8am EST 

Part 2 for Managers/Technicians (Option 2): Wednesday, April 15th at 11am EST 

Part 3 for Managers/Call Takers (Option 1): Thursday, April 16th at 8am EST 

Part 3 for Managers/Call Takers (Option 2): Thursday, April 16th at 11am EST 

Part 4 Managers/Call Takers/ Technicians (Option 1): Friday, April 17th at 8am EST

Part 4 Managers/Call Takers/ Technicians (Option 2): Friday, April 17th at 11am EST

2. Basic Refrigeration (2-part series the week of April 27th): Basic Refrigeration is directed to the technician as we look at the fundamentals of a refrigerator, its components, and its testing and diagnostics.

Part 1 for Technicians (Option 1): Tuesday, April 28th at 8am EST 

Part 1 for Technicians (Option 2): Tuesday, April 28th at 11am EST 

Part 2 for Technicians (Option 1): Wednesday, April 29th at 8am EST                 

Part 2 for Technicians (Option 2): Wednesday, April 29th at 11am EST 

3. Change in Organizations (2-part series the week of May 4th) The challenge of behavioral change in an organization is essential for its survival - it will become your advantage over your competition. This series will address the steps in changing your company to be competitive in our changing world.

Part 1 for Owners/Managers (Option 1): Tuesday, May 5th at 8am EST 

Part 1 for Owners/Managers (Option 2): Tuesday, May 5th at 11am EST 

Part 2 for Owners/Managers (Option 1): Wednesday May 6th at 8am EST                      

Part 2 for Owners/Managers (Option 2): Wednesday May 6th at 11am EST   

We hope everyone is staying healthy and safe! For questions and answers on any of our MSA Training webinars or our MSA Training resources, please email Ask-a-Trainer@marcone.com. 

Invested in your success, 

Your MSA Training Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141