MSA - Marcone Servicer's Association

Schick, George | 2/11/2021

W03212 TRAINING WEBINARS BY RICK KUEMIN - Washer and Dryer Pre-Diagnostics Training

Categories: Training  Webinars 

Tags: Training  webinars  Rick  Kuemin  refrigerator  pre-diagnostics 

Increase your FTCs (First Time Completes) by attending our upcoming training webinar that will walk through a pre-diagnostics check list specific to washers and dryers. This program has been designed for the original call taker (the initial touch point between you and your customer). 

The estimated cost of a service call is $55. This takes into account compensation, insurance, special equipment, etc.$55 assumes 100% FTCs when in fact FTCs hover around 50%, which doubles the average cost of a service call to $110. In short, FTCs are crucial to a service company's overall profitability.

Our live pre-diagnostics training session will guide call takers through the most important information when confronted with washer and dryer issues (1. Problem or Complaint, 2. Possible Causes, 3. Customer Checks, 4. Possible Parts Needed). 

We'll have a Q&A at the end of our webinar with techs and call takers from across North America. Register to be a part of the training and discussion. 

 You may click here for our MSA World Webinar Library and our upcoming 2021 MSA Training schedule. Our library dates back to December 2013 and is growing each month. Currently, we have over 100 MSA hosted webinar topics. MSA members can view past recorded training webinars in our MSA World Webinar Archive

Invested in your success, 

Your MSA Training Team

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141


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