MSA - Marcone Servicer's Association

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Souers, Trevor | 1/23/2024

Spring 2024 MSA Hands-On Training

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Spring 2024 MSA Hands-On Training returns February 6th! 

Register today by clicking here! Training products, pricing, class itinerary and full class schedule can be found below... 

If you're not yet an MSA Pro member, you may register here. All MSA Pro benefits can be found here

Invested in your success, 

Your MSA Training Team 

Souers, Trevor | 11/14/2023

MSA Virtual Training Schedule Thru June 2024

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MSA Virtual Training Schedule Thru June '24 by George Schick

Register using the links below to be a part of the upcoming training and discussion. At the end of the webinar, we'll have a Q&A with techs attending from across North America. Our MSA Training webinars are one-hour long unless otherwise noted.  

November '23

Whirlpool Top Load Washer by George Schick 

Tuesday, November 28th at 8:00 AM EST

Thursday, November 30th at 8:00 AM PST

 

December '23

GE Front Load Commercial Dyers by George Schick 

Tuesday, December 19th at 8:00 AM EST

Thursday, December 21st at 8:00 AM PST

 

January '24

JennAir® 16.3 Cu Ft Built-In Bottom Mount Refrigerator by George Schick 

Tuesday, January 23rd at 8:00 AM EST

Thursday, January 25th at 8:00 AM PST

 

February '24

Amana® and Whirlpool® 24 Inch Dishwashers by George Schick 

Tuesday, February 27th at 8:00 AM EST

Thursday, February 29th at 8:00 AM PST

 

March '24

Fisher and Paykel Dual Fuel Range by George Schick 

Tuesday, March 26th at 8:00 AM EST

Thursday, March 28th at 8:00 AM PST

 

April '24

Samsung 1.6 Cu Ft Over-the-Range Microwave by George Schick 

Tuesday, April 23rd at 8:00 AM EST

Thursday, April 25th at 8:00 AM PST

 

May '24

Midea Front Load Washer by George Schick 

Tuesday, May 28th at 8:00 AM EST

Thursday, May 30th at 8:00 AM PST

 

June '24

GE Gas Water Heater by George Schick 

Tuesday, June 25th at 8:00 AM EST

Thursday, June 27th at 8:00 AM PST

 

Our MSA Training Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. These sessions will be recorded and posted to MSA World for our members to view at their convenience. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

MSA, 1 City Place Drive Suite 400, Creve Coeur, MO 63141 

Souers, Trevor | 11/2/2023

iWallet Customer Review

Categories: Business 

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To Our Valued Marcone Customers, 

We are excited to share a recent 10-min iWallet Review from one of our Marcone customers, Zip Appliance Repair & Service out of Bakersfield, CA.

If you haven't already, iWallet is worth a look. As a Marcone Group-exclusive partner, iWallet is the #1 FPOS Payment System for home service businesses. 

iWallet has saved companies like yours on average $10K per $1M. Savings of course will vary depending on your actual volume processed. The app includes additional tools to help your business grow -- at no additional charge! 

iWallet Features Include:
1. 2.3% (+.25c) cc processing rate (MSA preferred pricing) 
2. Mobile check deposits, who doesn’t want faster cash flow
3. Tap to Pay, no hardware required, contactless payments helps alleviate fraudulent transaction
4. Unlock tips so your techs will bring home more money for good work
5. New way to get 5-star Google or Yelp reviews that is up to 5x better than anything else out there…
6. Easy accounting/reconciliation via the desktop web-app and soft integration with all modern CRM tools 
7. ….and many more features coming soon  

iWallet: An easier, smarter, faster way for your technicians to make mobile remote check deposits or process credit in the field.

To sign up or for more information visit iwallet.com/msa or email msabusiness@marcone.com

Invested in your success,
Your MSA Business Team

Souers, Trevor | 9/6/2023

Ask-a-Trainer Offline Thru September 8th

Categories: Tech Tips 

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We sincerely apologize for any inconvenience but our MSA Ask-Trainer service will be offline from Tuesday, September 5th though Friday, September 8th. Our Ask-a-Trainer service will go live again Monday, September 11th at 8am ET

 

Thank you for your patience. In the meantime, all of our MSA technical resources can be found on MSA World. Please use your MyMarcone credentials (MyMarcone) to login to MSA World (MSA World).

 

Please let us know if we can offer any further assistance. Thank you for your membership!

 

Invested in your success, 

Your MSA Team 

MSA@marcone.com

 

Souers, Trevor | 8/4/2023

MSA Hands-On Training Returns In September!

Categories: Training 

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Fall 2023 MSA Hands-On Training Schedule and Details Below! 

MSA Training Products: 

  1. Frigidaire Multidoor Refrigerator, Dual Evaporator, R 600, (made by Midea, Model #FRQG1721AV),
  2. GE Café Dishdrawer (Model #CDD420 and will address Fisher & Paykel equivalent products DD60 and DD24),
  3. Speed Queen Top Load Washer (Model # AWNE9RSN116TW01)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members 

Additional Information: Classes will begin promptly at 8:30 AM – Coffee, Light Breakfast, Lunch Included. Our full day of training ends around 3pm. 

Register today by contacting your Marcone representative, clicking here or by emailing msatraining@marcone.com!

Souers, Trevor | 6/14/2023

Bad, Lost, Stolen Checks?

Categories: Business 

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Bad, Lost, Stolen Checks? iWallet has a solution: 

Finally, a simple way for home service techs to deposit checks in the field. Cash paper checks in real-time with mobile check deposits and reduce bounced checks and labor costs. 

iWallet is the #1 field service payment processing app to take control of your business.

• iWallet works with any smart phone or tablet
• Mobile checks deposits electronically into your existing bank account
• Banking fees and paper check handling costs are eliminated
• Supported from multiple locations and unlimited subaccount users 
• Process checks risk free with optional check guarantee protection
• Built in free fraud detection instantly verifies consumer checking accounts before completing the transaction with 99% accuracy

iWallet Business App includes: 

• Low, flat rate processing fees
• Reputation management built in tool
• Tipping feature included
• Remote check deposits using a smart phone or tablet
• SMS-based touchless signature capture
• QuickBooks and scheduling apps integration
• Easy accounting/reconciliation via the desktop web-app
• Bank-level security backed by Wells Fargo and Fifth Third Banks
• Unlimited sub-accounts for easy reconciliation
 
To sign up or for more information visit iWallet or email msabusiness@marcone.com

MSA Pro members also get preferred credit card processing rates, as low as 2.3%.

Invested in your success,
Your MSA Business Team

Souers, Trevor | 5/4/2023

2023 MSA Virtual Training Schedule Thru End of Year

Categories: Training 

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For all MSA members, we offer complimentary virtual MSA Training webinars each month hosted by our MSA Certified Trainer, George Schick

Previously recorded MSA Webinars can be found in our MSA World Webinar Archive.  We have over 150 archived training and business management webinars and the list is growing each month. 

Please email MSATraining@marcone.com with any questions or for additional MSA Training information.

Upcoming Virtual Training Schedule by George Schick  

*Our upcoming webinar schedule is subject to change. Subject matter is confirmed 3-4 weeks prior to its scheduled airing date*

May ‘23

Whirlpool 24 Inch Convection Wall Oven

Tuesday, May 23rd at 8:00 AM EST

Thursday, May 25th at 8:00 AM PST

June ‘23

GE 2021 Stainless Steel Tub Dishwasher

Tuesday, June 27th at 8:00 AM EST

Thursday, June 29th at 8:00 AM PST

July '23

LG 30 Inch Freestanding Electric Range by George Schick 

Tuesday, July 25th at 8:00 AM EST

Thursday, July 27th at 8:00 AM PST

August '23

KitchenAid Undercounter Refrigerator, Wine and Beverage Center by George Schick 

Tuesday, August 29th at 8:00 AM EST

Thursday, August 31st at 8:00 AM PST

September '23

Bosch 800 Series 30 in. Gas Cooktop with 5 FlameSelect Burners by George Schick 

Tuesday, September 26th at 8:00 AM EST

Thursday, September 28th at 8:00 AM PST

October '23

Samsung 36 in. 27.4 cu. ft. Side by Side Refrigerator by George Schick 

Tuesday, October 24th at 8:00 AM EST

Thursday, October 26th at 8:00 AM PST

November '23

Whirlpool Top Load Washer by George Schick 

Tuesday, November 28th at 8:00 AM EST

Thursday, November 30th at 8:00 AM PST

December '23

GE Front Load Commercial Dyers by George Schick 

Tuesday, December 19th at 8:00 AM EST

Thursday, December 21st at 8:00 AM PST

2022 MSA Virtual Training Schedule & MSA World Webinar Library: View / Download

 

Souers, Trevor | 4/25/2023

SLN 2023 Virtual Conference (May 2-4)

Categories: News Room 

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To Our Valued Marcone Customers, 

Take advantage of your MSA discount at the upcoming Service Leaders Network 2023 Virtual Appliance Service Conference (May 2-4, 2023 - 12pm to 5pm EDT) ... More details below! 

 

If you are not yet an MSA Pro member, you may register via MSA World or by contacting your Marcone representative today! 

Souers, Trevor | 3/14/2023

Enhance your Google and Yelp reviews today!

Categories: Business 

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Enhance your Google and Yelp reviews today! 

Did you know iWallet is much more than a payment processing app with extremely low credit card processing fees and a complimentary mobile check deposit feature?

iWallet can help you boost your online presence completely free of charge. iWallet captures Google & Yelp reviews in real-time at check out.

Because of this unique iWallet feature, online review conversations are 3x more effective than your typical consumer survey!    

Join the hundreds of Marcone customers that are using iWallet today! Get more 5-star reviews, increase your COD business, and save significant time & money... 

Click here to learn more. Submit the following 30-Second iWallet - MSA Business Survey to schedule a demo. 

iWallet Business App Features Include: 
• Low, flat rate processing fees
• Reputation management built in tool
• Tipping feature included
• Mobile check deposits using a smart phone or tablet
• SMS-based touchless signature capture
• QuickBooks and scheduling apps integration
• Easy accounting/reconciliation via the desktop web-app
• Bank-level security backed by Wells Fargo and Fifth Third Banks
• Unlimited sub-accounts for easy reconciliation

MSA Pro members receive preferred credit card processing rates that are some of the lowest processing rates in the space. If you are not yet an MSA Pro member, register here or contact your Marcone representative. 

Any questions or for additional information, please email msabusiness@marcone.com. 

Invested in your success, 
Your MSA Business Team

Souers, Trevor | 2/28/2023

MSA Canada Hands-On Training Returns in March!

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Souers, Trevor | 1/17/2023

MSA Hands-On Training Returns February 2023!

Categories: Training 

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Spring 2023 MSA Hands-On Training Schedule - Register today by clicking here or by contacting your Marcone representative! 

Training Products: 1. GE French Door Refrigerator (GE Model #GFE26J), 2. Whirlpool Top Load Washer (Whirlpool Model #WTW4955H), 3. Induction Cooktop (Cafe Model #CHP90301TBB 30 Inch Induction Cooktop with 4 Elements)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members 

Additional Information: Classes will begin promptly at 8:30 AM – Coffee, Light-Breakfast, Lunch Included

Souers, Trevor | 12/5/2022

Do You Miss Marcone World Magazine?

Categories: News Room 

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Do you miss Marcone World Magazine? 

We're actively looking to bring back Marcone World Magazine (Digital Edition) in 2023… Stay tuned for more information! 

Souers, Trevor | 11/28/2022

December ’22 – June ’23 Virtual Training Schedule by George Schick

Categories: Training 

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December ’22 – June ’23 Virtual Training Schedule by George Schick  

*Our upcoming webinar schedule is subject to change. Subject matter is confirmed 3-4 weeks prior to its scheduled airing date*

December ‘22

December ‘22

LG 36 Inch Smart French Door Refrigerator with Door-in-Door

Tuesday, December 27th at 8:00 AM EST

Thursday, December 29th at 8:00 AM PST

January ’23

Maytag® Pet Pro System Top Load Washer 

Tuesday, January 24th at 8:00 AM EST

Thursday, January 26th at 8:00 AM PST

February ’23

Maytag® Pet Pro 7.0 Cu Ft Electric/Gas Dryer

Tuesday, February 21st at 8:00 AM EST

Thursday, February 23rd at 8:00 AM PST

March ’23

Crosley R600a 25 Cu Ft French Door Refrigerator

Tuesday, March 28th at 8:00 AM EST

Thursday, March 30th at 8:00 AM PST

April ’23

Samsung 30 Inch Over-The-Range Microwave

Tuesday, April 25th at 8:00 AM EST

Thursday, April 27th at 8:00 AM PST

May ‘23

Whirlpool 24 Inch Convection Wall Oven

Tuesday, May 23rd at 8:00 AM EST

Thursday, May 25th at 8:00 AM PST

June ‘23

GE 2021 Stainless Steel Tub Dishwasher

Tuesday, June 27th at 8:00 AM EST

Thursday, June 29th at 8:00 AM PST

2022 MSA Virtual Training Schedule & MSA World Webinar Library: View / Download

 

Souers, Trevor | 7/1/2022

CleverHealth

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To Our Valued MSA Members, 

Just a friendly reminder that effective today, July 1st, Clever Health will be MSA's new telemedicine provider. 

A brief overview of the Clever Health™ services, which are all complimentary for all dues-paying MSA members, their dependents and their employees:

  1. Smart Virtual Care™-  a lot like traditional telemedicine, but better, faster, and easier to use! Our doctors can diagnose and prescribe for most minor illnesses including cold, flu, pink eye, strep throat, UTI, prescription refills, and much more!
  2. Clever RX™- discounts on over 55,000 FDA-approved medications, 40% of which cost $10 or less. Our discount pricing can beat the average insurance plan 80% of the time!
  3. Bella™- ai-driven chatbot completely anonymous and available 24/7 to help with anxiety and depression.
  4. Clever Connections™- connect with someone who shares a similar experience when you face difficult decisions or real-world problems.

*Please note that Clever Health is replacing HealthiestYou*

All active MSA members with a HealthiestYou membership as of today will be enrolled in Clever Health as of July 1st. If you do not currently have a HealthiestYou membership, and would like to enroll as of July 1st, please click here  and submit our Clever Health Member Registration Form.

All MSA dependents & employees are covered by Marcone & MSA as well. MSA dependents and employees may register here

Family members 18 years of age or older will need to create their own log in for the Clever Health app. Consultations for minor dependents will be requested through the adult’s log in.
 
Lastly, for members who download through the app store, or have issues with the QR/DL link, they can use the following numbers for set up: Group: 3001 & Member ID: 10502

Don't wait, download Clever Health today by using the MSA Clever Health QR Code below!

Any questions, please email msahealth@marcone.com

Invested in your success, 

Your MSA Health Team  

 

Souers, Trevor | 4/28/2022

MSA Canada Hands-On Training is Back!

Categories: Training 

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Souers, Trevor | 4/28/2022

MSA Health / Kuhlmann Financial Services

Categories: News Room 

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To Our Valued Marcone Customers and MSA Pro Members,

 

 MSA Health and Kuhlmann Financial Services provide complimentary health insurance and employee benefits advisory for all MSA Pro members with 5 of more employees. If you would like to learn more about this no charge MSA Pro benefit, please contact Kuhlmann Financial Services representative, Robert Broyles at Robert@Kuhlmannfin.com or (636) 284-1551 to begin the exploration process. 

 

Kuhlmann Financial Services (KFS) has over 30 years experience, works with groups across the United States and handles all Marcone's and MSA's benefits. KFS has a track record of providing exceptional service, driving down cost and enhancing overall employee benefits. 

 

KFS is committed to providing the appliance repair industry the level of service it deserves. For more information on Kulhmann Financial Services, please visit https://kuhlmannfin.com.

 

Invest in your success, 

Your MSA Health Team 

Souers, Trevor | 4/18/2022

MSA World Website Tutorial

Categories: Webinars 

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MSA Training is excited to announce an upcoming MSA World webinar session presented by Rick Kuemin and George Schick.

More webinar details below. Register to be a part of the tutorial and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

Title: MSA World Website Tutorial by Rick Kuemin & George Schick 

Description: Our MSA Certified Trainers, Rick Kuemin & George Schick will walk through our MSA World website, illustrating its features and the most efficient ways to navigate. At the end of the live webinar, Rick and George will field a Q&A, as well as welcome user-feedback. A recorded session will be posted to MSA World News for viewing by both MSA member and nonmembers.  

Dates & Registration: 

Tuesday, May 31st  at 8:00am EST 

Thursday, June 2nd at 8:00am PST 

*This MSA Training webinar is open to all Marcone customers free of charge* 

Invested in your success, 

Your MSA Training Team 

Souers, Trevor | 4/13/2022

MSA Virtual Training Schedule (Thru End of Year)

Categories: Webinars 

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MSA Virtual Training Schedule Thru End of Year (with registration links)

 

Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. Our MSA Training webinars are one-hour long unless otherwise noted. 

 

Haier 24 Inch Premium Vented Dryer by George Schick

Tuesday, April 26th at 8:00 AM EST

Thursday, April 28th at 8:00 AM PST

 

Trouble Shooting Dishwashers and Laundry Performance – Is it something other than the Machine? By Diane Hoffman and Gary Childers of P&G

Tuesday, May 3rd at 8:00am - 9:30am EST 

Thursday, May 5th at 8:00am - 9:30am PST 

 

Samsung StormWash 42 dBA Dishwasher by George Schick

Tuesday, May 24th at 8:00 AM EST

Thursday, May 26th at 8:00 AM PST

 

GE 21, 25, 27 Cu. Ft. French Door Refrigerators with RFID by George Schick

Tuesday, June 28th at 8:00 AM EST

Thursday, June 30th at 8:00 AM PST

 

LG Wash Tower Laundry Center by George Schick

Tuesday, July 26th at 8:00 AM EST

Thursday, July 28th at 8:00 AM PST

 

Hisense 26.6 Cu Ft French Door Refrigerator by George Schick

Tuesday, August 23rd at 8:00 AM EST

Thursday, August 25th at 8:00 AM PST

 

Fisher and Paykel DD60 & DD24 Phase 9 DishDrawer by George Schick

Tuesday, September 27th at 8:00 AM EST

Thursday, September 29th at 8:00 AM PST

 

KitchenAid UnderCounter Refrigerator, Wine and Beverage Center by George Schick

Tuesday, October 25th at 8:00 AM EST

Thursday, October 27th at 8:00 AM PST

 

GE 14, 17, and 21 Cu. Ft. ADA Upright Freezers by George Schick

Tuesday, November 15th at 8:00 AM EST

Thursday, November 17th at 8:00 AM PST

 

LG 27 cu. ft. Side-by-Side Refrigerator by George Schick

Tuesday, December 27th at 8:00 AM EST

Thursday, December 29th at 8:00 AM PST

 

 You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library.

 

Our MSA Training Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. These sessions will be recorded and posted to MSA World for our members to view at their convenience. To register for MSA today, you may click here or contact your Marcone representative.

 

Invested in your success, 

Your MSA Training Team

 

Souers, Trevor | 11/12/2021

MSA Virtual Training Schedule (Thru June 2022)

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Please see below for our upcoming 2021-2022 MSA Virtual Training Schedule through June 2022 (with registration links). 

Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

Haier 24 Inch Premium Vented Dryer by George Schick

Tuesday, April 26th at 8:00 AM EST

Thursday, April 28th at 8:00 AM PST

Samsung StormWash 42 dBA Dishwasher by George Schick

Tuesday, May 24th at 8:00 AM EST

Thursday, May 26th at 8:00 AM PST 

GE 21, 25, 27 Cu. Ft. French Door Refrigerators with RFID by George Schick

Tuesday, June 28th at 8:00 AM EST

Thursday, June 30th at 8:00 AM PST

You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

Invested in your success, 

Your MSA Training Team

Souers, Trevor | 11/4/2021

50% Off ServiceWorks for MSA Pro...

Categories: Business 

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MSA Pro members can now take advantage of a brand-new, exclusive MSA Business benefit... 

 

50% off ServiceWorks for the 1st year (annual subscription), 20% off every year after that... ServiceWorks is a state-of-the-art, simplified and complete solution for your dispatch, inventory, point of sale, accounting, and real time tracking.

 

For SW pricing options (Starter, Plus, Ultimate) or to request a live demo, you may click here.

 

If you have any questions or would like any additional information regarding any of our MSA Business benefits, please email msabusiness@marcone.com. If you're not yet an MSA Pro member, register today by clicking here or contact your Marcone representative. 

 

 

Souers, Trevor | 11/2/2021

iWallet Offer Expiring Soon...

Categories: Business 

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To Our Valued MSA Pro Members, 

If you have more than two techs, then you know how painful paper check depositing can be…

Finally, a simple way for your techs to deposit paper checks without leaving the field.

  1. No more lost or stolen checks
  2. No more bad checks
  3. No more trips to the bank
  4. No more waiting on checks in the mail

Because you’re an MSA Pro member, you get early access to the very first mobile check cashing app made specifically for appliance repair companies.

With iWallet, you get:

  1. Streamlined deposits
  2. Faster cash flow
  3. Reduced fees
  4. Unlimited sub-accounts
  5. Unlimited daily check deposits with credit card processing
  6. Built-in fraud protection
  7. Bank-level security backed by Wells Fargo and Fifth Third Banks.
  8. And much more...

As an MSA Pro member, you get early access before anyone else and 20% off mobile check deposits for the first year. To learn more about this special, limited-time offer, go to: www.iwallet.com/msa ... Offer expires in 30 days (December 1st)!  

We're also excited to announce our iWallet 50" TV Giveaway winner... Congratulations to our MSA Pro member,  SoBellas Home Services El Paso! We'll be in touch to coordinate your delivery. Talk soon! 

 

Invested in your success,

Your MSA Business Team 

Souers, Trevor | 10/20/2021

2021- 2022 MSA Training Schedule

Categories: Training 

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MSA Hands-On Training returns Spring of 2022! 

Please see below for more details, nation-wide training schedule, and registration form. 

Training Products: 1. Samsung: Flex Four Door Refrigerator - (Model RF24R7201SS), 2. GE: Ultra Fresh Front Load Washer - (Model GFW550SSNWH), 3. Whirlpool: Top Load Washer-Direct Drive - (Model WTW5100HCS)

Pricing per Tech per Day: $29 for MSA members, $129 for non-MSA members, one free technician per class for MSA Pro Members (Additional Information: Class sizes are limited to 30 attendees - Classes will begin promptly at 8:30 AM – Coffee, Light-Breakfast, Lunch Included) – Registration today by clicking here!

 

2021 MSA Virtual Training Schedule  

Please see below for our upcoming MSA Training Schedule through the end of year (with registration links). Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

 

LG Steam Dryer Series 29 Inch 9.0 Cu. Ft. Electric Dryer by George Schick

Tuesday, October 26th at 8:00 AM EST
Thursday, October 28th at 8:00 AM PST 

 

Samsung Gas Dryer- Diagnostics and Testing by Rick Kuemin

Tuesday, November 2nd at 8:00 AM EST  

Thursday, November 4th at 8:00 AM PST  

 

GE UltraFresh Front Load Washer by George Schick

Tuesday, November 16th at 8:00 AM EST
Thursday, November 18th at 8:00 AM PST

 

GE Top Load Washer- Diagnostics and Testing by Rick Kuemin

Tuesday, December 7th at 8:00 AM EST 

Thursday, December 9th at 8:00 AM PST 

 

Whirlpool and KitchenAid Filtration and Maytag Microfiltration Dishwashers by George Schick

Tuesday, December 28th at 8:00 AM EST

Thursday, December 30th at 8:00 AM PST

 

You may click here for our 2021-2022 MSA Training Schedule & MSA World Webinar Library. Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. If you're not yet an MSA member, you may register by clicking here or by contacting your Marcone representative. To view all our MSA benefits, please click here

 

Invested in your success, 

Your MSA Training Team

 

Souers, Trevor | 9/8/2021

MSA Training Schedule (Through End of Year)

Categories: Training 

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Please see below for our upcoming MSA Training Schedule through the end of year (with registration links). Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America.

 

LG Steam Dryer Series 29 Inch 9.0 Cu. Ft. Electric Dryer by George Schick

Tuesday, October 26th at 8:00 AM EST
Thursday, October 28th at 8:00 AM PST 

 

Samsung Gas Dryer- Diagnostics and Testing by Rick Kuemin

Tuesday, November 2nd at 8:00 AM EST  

Thursday, November 4th at 8:00 AM PST  

 

GE UltraFresh Front Load Washer by George Schick

Tuesday, November 16th at 8:00 AM EST
Thursday, November 18th at 8:00 AM PST

 

GE Top Load Washer- Diagnostics and Testing by Rick Kuemin

Tuesday, December 7th at 8:00 AM EST 

Thursday, December 9th at 8:00 AM PST 

 

Whirlpool and KitchenAid Filtration and Maytag Microfiltration Dishwashers by George Schick

Tuesday, December 28th at 8:00 AM EST

Thursday, December 30th at 8:00 AM PST

 

 You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

 

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

 

Invested in your success, 

Your MSA Training Team

Souers, Trevor | 7/26/2021

MSA Hands-On Training is Back!

Categories: Training 

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Souers, Trevor | 7/7/2021

MSA Health / Trovia Health Insurance

Categories: News Room 

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MSA Health has partnered with Nexben to provide a state-of-the-art platform, Trovia, to shop for your health insurance needs. Thanks to a new federal ruling, enabling ICHRAs, employers of any size can now create the perfect health benefit package. This program is uniquely suited for companies with 1 to 50 employees.

 

Trovia, an ICHRA-solution, has no case size minimums or participation requirements. An MSA member company with only one employee can participate in the health insurance program or two of 10 employees can participate and so on...There are no restrictions.  

 

Additional Key Features Include: 

 

  • GREATER $ CONTROL: Employers can confidently set their health plan budget year after year, while providing employees coverage no matter what their needs.

 

  • FREEDOM OF CHOICE: The doors are now wide open for employees to shop the insurance marketplace to find the coverage that best fits their needs.

 

  • EASY ADMINISTRATION: An intelligent portal lifts the administration burden by eliminating reoccurring Human Resource tasks and simplifying the employee management process.

 

Trovia Powered by Nexben Overview

 

If you are interested in exploring Trovia further, please submit the following MSA Health form: 

Trovia Powered by Nexben Health Insurance Form

 

Once submitted a Kuhlmann Financial Services representative will reach out to assist with the Trovia enrollment process.  

 

If you are not yet an MSA member, you may click here to register and join today. 

Invested in your success, 

Your MSA Health Team

Souers, Trevor | 6/17/2021

MSA Training Schedule (Through September)

Categories: Training 

Tags:

 

 

Please see below for our upcoming MSA Training Schedule through the end of September with corresponding registration links. Register to be a part of the training and discussion. At the end, we'll have a Q&A with techs attending from across North America. 

 

Frigidaire Dual Evaporator Refrigerator - Diagnostics and Testing by Rick Kuemin

Thursday, July 8th at 8:00 AM PST 

 

Whirlpool and Maytag 4.7 and 5.3 Cu Ft Top Load Washers by George Schick

Tuesday, July 27th at 8:00 AM EST

Thursday, July 29th at 8:00 AM PST 

 

LG 30 Inch Slide-In Gas Smart Range with 5 Sealed Burners and Double Oven by George Schick

Tuesday, August 17th at 8:00 AM EST

Thursday, August 19th at 8:00 AM PST 

 

LG Top Load Washer - Diagnostics and Testing by Rick Kuemin

Tuesday, August 24th at 8:00 AM EST

Thursday, August 26th at 8:00 AM PST

 

GE Induction/Radiant Range - Diagnostics and Testing by Rick Kuemin

Tuesday, September 14th at 8:00 AM EST

Thursday, September 16th at 8:00 AM PST 

 

Samsung 30 Inch Counter Depth Side X Side Smart Refrigerator with Touch Screen Family Hub by George Schick

Tuesday, September 28th at 8:00 AM EST

Thursday, September 30th at 8:00 AM PST 

 

You may click here for our 2021 MSA Training Schedule & MSA World Webinar Library.

Our MSA Webinars are free of charge for MSA members and $24.99 for non-MSA, Marcone customers. To register for MSA today, you may click here or contact your Marcone representative.

 

Invested in your success, 

Your MSA Training Team

Souers, Trevor | 5/27/2021

MSA Benefit Guide (May 2021)

Categories: News Room 

Tags:

 

View / Download

Admin | 5/4/2021

Nationwide Marketing Group Launches First-Ever Service Leaders Network Conference

Categories: News Room 

Tags: Service Leaders Network 

Nationwide Marketing Group’s Service Leaders Network has made major strides toward giving appliance service retailers the support needed to operate efficiently and effectively. The latest efforts of the group will come to fruition in the form of the virtual Service Leaders Network Conference, May 13-14. The conference is the first-ever service training convention for the appliance industry. The two-day event is free to attend for all North American appliance service retailers and will include more than two dozen business- and training-oriented courses. 

“Service Leaders Network is the culmination of years of concepting, researching, designing and planning an entirely new division within Nationwide Marketing Group, all intently built to support the service operations of our self-servicing appliance members,” says Ron Romero, executive director of Nationwide’s West Region group of dealers and the third-generation owner of Schaefer’s in Lincoln, Nebraska. “We want to ensure that our servicing members have the tools they need to run service departments that are efficient, effective and profitable. And the Service Leaders Network Conference is yet another extension of our efforts to better support and strengthen Nationwide’s program offering for servicing members.” 

Nationwide has opened the event to all appliance members, including Cantrex Nationwide dealers in Canada, as well as any interested independent appliance service retailers regardless of buying group affiliation. During the two-day event, attendees will have the opportunity to participate in a number of sessions, including: 

*** Three live roundtables featuring Electrolux, GE Appliances and Whirlpool 

*** Management and solutions sessions delivered by Fred’s Appliance Academy, Master Samurai, Marcone Supply, Reliable Appliance Parts, SkillsUSA and Nationwide Marketing Group 

*** Demonstrations of business and field service management software systems from Corrigo/QuickBooks, ePASS, Reliable Softworks, Rossware and ServicePower 

*** Technician training delivered directly by vendor partners, including Bosch, Electrolux, Fred's Academy, GE Appliances, LOKRING, Master Samurai, Samsung, Speed Queen and Whirlpool 

With 27 total courses over the two days, content will certainly not be in short supply. And understanding that attendees can’t be in more than one place at a time, Nationwide has committed to keeping the recorded sessions available to attendees for up to 30 days after the show closes. 

“It is so difficult when you're out there on an island as a small-to-medium or even a large company for that matter, and you don’t have the backing or support of a group like the Service Leaders Network,” says Nationwide Director of Service Mark Pollitz. “Our core mission is to build on all of the great benefits that Nationwide provides by bringing additional value to the table through robust educational offerings that these dealers can’t find anywhere else.” 

The Service Leaders Network Conference is backed by the same virtual event platform that helped facilitate Nationwide’s March Virtual PrimeTime event. Registration for the Nationwide event is open to all appliance sales and service retailers interested in learning more about what it takes to run an efficient and profitable service department. 

To learn more or to register for the event, visit the Service Leaders Network registration page. 

©2021, Nationwide

 

Souers, Trevor | 3/24/2021

MSA Webinar Library and 2021 Training Schedule

Categories: Webinars 

Tags:

View / Download

Souers, Trevor | 3/23/2021

5 Bright Ideas from BrightDime (March 2021)

Categories: Business 

Tags: "BrightDime 

To Our Valued MSA Pro Members, 

As a part of your MSA Pro membership, we are offering you FREE access to BrightDime to help you achieve your financial goals. Valued at $360 per year, BrightDime offers coaching, tools and content to help you manage anything causing you stress with money.

Enrollments are limited to the first of the month, so don't miss out on this great opportunity to make the most of your membership.

To enroll (Next Enrollment Date of April 1st):

  1. Request your FREE BrightDime access by completing a 1 minute survey.
  2. Receive your registration email from BrightDime and activate your account
  3. Start using the money tools, content and chat with a professional financial coach as soon as you sign in to BrightDime!

See below for BrightDime's 5 Bright Ideas (March 2021): 

5 Bright Ideas from BrightDime (March 2021): 

Most people think of April as tax time but you should be getting ready to file your taxes before that. Soon, in other words, if you haven’t already. We’ve got 5 quick articles to help you make tax time a breeze this year.

Get the most out of the money education and one-on-one financial coaching BrightDime provides! Sign into your BrightDime account or request a new account here.

What tax changes do I need to know about this year?

Every year taxes change at least a little bit. We’ve got you covered with 5 changes that could save you money this year. Read more.
 
How are you filing your taxes this year?

Tax preparer? DIY pencil and paper? Online service? You’ve got options, we’ve got tips to help you choose. Read more.

Could making more money mean you actually make LESS money?

There’s a common myth that making more money can raise your taxes so much you’ll actually be left with less money than before. Want to know the truth? Read more.

How well do you know how taxes work?

7 stubborn tax myths that won’t go away. Read more.

Do you have everything you need to do your taxes?

By now you should’ve received all of your tax documents. If you’re not sure if you’ve got them all this may help.  Read more.

Want to ask a question of your own? Sign in and chat with a financial coach

If you have any questions or would like additional information, please email MSABusiness@Marcone.com

Admin | 1/28/2021

W06201 Training Webinars by Rick Kuemin - Whirlpool Refrigerators - Diagnostics and Testing (MSA World Preview)

Categories: Training 

Tags: TRAINING  WEBINARS  RICK  KUEMIN  WHIRLPOOL  REFRIGERATORS  DIAGNOSTICS  TESTING  PREVIEW 

There are some universal techniques that work across a wide-array of refrigerator models across a wide-array of manufacturers. 

Our MSA webinar will walk through those universal techniques and bolster your ability to diagnose, test and solve the majority of refrigeration issues your customers may face.

This is an example of one of our 100+ MSA World Training Webinars. 

Schick, George | 1/28/2021

W0418 MSA April 2018 Training Webinar - Basic Microwave Diagnostics (MSA World Preview)

Categories: Training 

Tags: MICROWAVE  WEBINAR  BASIC  DIAGNOSTICS  GEORGE  SCHICK  APRIL  2018  PREVIEW 

View our 2018 April MSA Webinar as George Schick takes you through Basic Microwave Diagnostics. At the end of the webinar is a Q&A session with techs attending from across North America.

This is an example of one of our 100+ MSA World Training Webinars. 

Souers, Trevor | 11/11/2020

Thank You Veterans from Marcone and MSA

Categories: Marcone 

Tags:

Souers, Trevor | 11/5/2020

MSA Health Solutions

Categories: News Room 

Tags: MSA Health 

Keep everyone on your team healthy and working...please see below for the MSA Health solutions available to all Marcone customers via an MSA membership. 

If you are not yet an MSA member, you may click here to register today. 

HealthiestYou by Teladoc: 

Each of your MSA memberships comes with completely free access to Telemedicine via our MSA partner, HealthiestYou by Teladoc

If you would like to enroll in our MSA HealthiestYou program today, please click here to submit our MSA HealthiestYou registration form. Once submitted, your complimentary HealthiestYou membership will go live on our next enrollment date, November 15th.

HealthiestYou offers you and your family 24/7/365 virtual access to a board-certified doctor for an unlimited amount of times. Your medical consultation can be by phone or video. You do not need to leave your house or the office. Prescriptions will be sent into a pharmacy of your choice.

Clever Rx Prescription Savings Program:  

For access to discounted prescriptions and medication, enroll in our MSA Clever Rx program by clicking here on your mobile-device. 

Humana Dental & Vision Benefits: 

As an MSA Pro member, you also have access to world class, group insurance benefits via Humana. Our Humana partnership offers dental & vision care with No Waiting Periods

Please click here for our complete MSA Humana Dental & Vision Benefit Guide

If you have any questions or would like to enroll today, please click here to submit our MSA Humana survey. Once submitted, an MSA representative will reach out to begin the enrollment process. 

Kuhlmann Financial Services (Health Insurance, Employee Benefits & HR Advisory): 

MSA's health insurance partner, Kuhlmann Financial Services can now work with MSA Pro members with 5 or more employees

If you are facing an upcoming group health renewal, please note that you have access to a no charge MSA Pro Benefit, Kuhlmann Financial Services (KFS). KFS will provide complimentary advisory on your group health plan and employee benefits. 

Kuhlmann Financial Services handles both Marcone's and MSA's benefits. Several MSA Pro members have utilized this service and the savings have been substantial, while maintaining or increasing the quality of care and coverage.

For more details or if you would like to participate in these MSA group health savings, please submit our MSA Group Health Survey by clicking here. Once submitted, an MSA representative will reach out to begin the advisory process. 

Kuhlmann Financial Services Overview

Invested in your success, 

Your MSA Health Team

Schick, George | 10/1/2020

New MSA Pro Benefit / Barry’s Restore It All Products

Categories: Business 

Tags: MSA  pro  benefit  Barry's  restore  it  all  products  

 

 

 

We are excited to announce a new, exclusive MSA Pro benefit. 

As an MSA Pro member, you will now receive a 15% discount on Barry’s Restore It All Products and a 10% discount on iART Training Academy enrollment. Value of the 10% discount:

 

  1. Online course: $220 Discount
  2. In Class training: $350 Discount

 

You may not be familiar with these company names but you will most likely recognize them when we mention Scratch-B-Gone. Scratch-B-Gone has been the industry standard for stainless steel scratch and stain refinishing for over 15 years. 

Many of you have used this simple-to-use kit to get yourselves or techs out of a scratch damage situation. Many others of you have been accused of damaging stainless finishes or seen surface damages which you had wished you had a solution for your customer. For more information, please click here

Barry Feinman and his team have also created an ONLINE training Certification program to teach professional skills which will quickly allow you to offer Value-Add services, not to mention avoiding potential liability. For more information, please click here

 

 

MSA is proud to partner and offer the following exclusive benefits:

  • 15% OFF repair kits and supplies
  • Gain the confidence you need to establish customer satisfaction
  • UNLIMITED consulting access to Barry’s Whole Team of solutions providers
  • 10% OFF ONLINE iART Training Academy enrollment  (iarttraining.com)

To unlock your MSA discount today, please email Support@barrysrestoreitall.com for products and Info@iarttraining.com for training (please include your Marcone account number). 

If you are not yet an MSA member, you may click here  to register today. 

Invested in your success,

Your MSA Business Team 

Customer Success

1 City Place Drive Suite 400, Creve Coeur, MO 63141

 

 

 

Souers, Trevor | 9/25/2020

New MSA Pro Benefit / SW Messenger by ServicersWeb

Categories: Business 

Tags: SW Messenger by ServicersWeb 

We are excited to announce our newest MSA Pro partnership with SW Messenger by ServicersWeb

SW Messenger by ServicersWeb is a multi-channel messaging app that lets you communicate with customers via text message, Live Chat, and Facebook Messenger from a single inbox.

Product Features

  • Unlimited Users
  • Unlimited Inbound & Outbound SMS (Text Messaging)
  • Live Chat Integration for Your Website
  • Facebook Messenger Integration
  • Text Now Button for Mobile to Encourage Messaging
  • More integrations coming soon!

What's your strategy for modern, text-driven communication? Get started with SW Messenger today to start providing customer service & scheduling via text, chat, and messaging!

MSA Pro Members save $80 / month with pricing of $95 / Month  - Start your 60-day Free Trial by clicking here (Non-MSA Pricing: $175 / Month). Simply enter your Marcone account number to unlock MSA preferred pricing. 

Please email MSABusiness@marcone.com with any questions or for additional information. 

If you are not yet an MSA Pro member and would like to register today, please click here

Invested in your success,

Your MSA Business Team 

Souers, Trevor | 9/14/2020

New MSA Pro Benefit / ApplianceVideo.com

Categories: Training 

Tags: 'ApplianceVideo.com  MSA Pro  MSA Training' 

 

 

To Our Valued MSA Pro Members, 

We are excited to announce our newest, exclusive MSA Pro benefit. As an MSA Pro member, you will now receive a $30 discount on an ApplianceVideo.com annual membership.  

A Premium Membership includes:

  • UNLIMITED access to over 5,900 Repair Videos
  • Gain the confidence you need to establish customer satisfaction.
  • UNLIMITED access for your Whole Team*
  • *One account with access for 20 of your technicians

To unlock your MSA discount today, you may click here and enter your Marcone account number as your MSA Pro ID. 

  • MSA Pro Pricing: $369
  • Non-MSA Pricing: $399 

Invested in your success,

Your MSA Training Team 

Mobley, Michael | 9/10/2020

Lowe’s Donation to Feherty’s Troops First 24/7 Battle Buddies – Thank you from Marcone and MSA

Categories: Marcone 

Tags: donations  lowes 


Souers, Trevor | 7/27/2020

New MSA Business Benefit / JustPressOne Partnership

Categories: Business 

Tags: JustPressOne  MSA Business Benefits 

MSA Business is excited to announce its newest MSA partnership, JustPressOne! 


JustPressOne supplies fully trained appliance office personnel. Inbound calls, outbound calls, routing and dispatching, claims processing and more. 

The best part is…
NO Payroll Complaints, Labor Issues, Workman’s Comp, Liability, Drama

• ServiceWorks Customers: 20% discount for active MSA members 
• Other Software Customers: 10% discount for active MSA members 

You pay a single flat rate for hours worked and that includes our state-of-the-art technology that reduces customer wait time with Smart Queues, texting, progressive dialers and analytics for active production monitoring.

For more information, please contact: info@justpressone.com

Schick, George | 4/14/2020

Technical Document Search Tip

Categories: News Room 

Tags: technical  document  search  tip  George  Schick 

When searching for an individual technical document such as a service manual, tech sheet or anything relating to a particular model appliance just follow these steps:          1). Go to the MSA website home page.
 2). Enter the first five to seven characters of your model number into the search bar.    3). Hit the “GO” button.

This will pull up any documents associated with that model. Then just scroll through the documents and click on the one you want to view.

If nothing comes up when you enter a model, there is a good possibility that there is nothing related to that model in the library. At that point, if you like, please feel free to email us at Ask-a-Trainer@marcone.com with the model you are searching for and we will try to locate it from some of our remote sources and post it up on the MSA website for your access…..
 

Underwood, Kati | 9/20/2019

Use your MyMarcone Credentials to Login to MSA World!

Categories: Tech Tips 

Tags:

Please note the following MSA World login and process changes detailed below that are effective as of 9/20: 

Your MyMarcone credentials will now be used to login into MSA World

All active MSA member accounts with MyMarcone credentials will be able to gain access to MSA World and all its resources 

All current MSA World sub-users will be removed as of 9/20 (non-account owners)

MSA World sub-users can be re-added as sub-users on MyMarcone (please email msa@marcone.com if you need additional support adding MyMarcone users) 

Once a MyMarcone sub-user is added to your MyMarcone account, they will have immediate access to MSA World and all its resources

(Please email msa@marcone.com with any login issues. You may click "Read More" to access a guide on how to add additional MyMarcone users.)