FAQ

Have a question?

We probably have your answer right here. If not, just email or call us for help.

Classes

How do I find & register for classes?

Check out the Events page, for a current MSA training tour schedule. If you’re not yet a member but would like to attend a class, contact us or your local Marcone branch to sign up. If you are an MSA Member, you can register for classes online by first logging in, and then selecting Classes from the navigation bar. Fill out the online form, or use the downloadable PDF to sign up by mail or fax. Of course, you can also always contact Member Services or your local Marcone branch to register too.

Can non-members attend MSA classes?

Sure. Just contact your local Marcone branch or Member Services to sign up for a class.

Note that our members get discounted training year-round, along with a variety of other benefits. So if you’re not yet a member and want to attend a class, now may be the perfect time to consider joining MSA.

How do I pay for classes?

You have a couple options. Pay on-site the day of class, or we can bill your Marcone account or credit card. Once you’ve submitted a registration form or signed up through your Marcone representative, we’ll ask you how you’d like to pay.

Membership & Benefits

Can I register for membership by mail, fax, or phone?

We encourage you to register online, but you can still sign up the traditional way by using the PDF form on the Registration page or by calling your Marcone representative. If you use the mail, fax, or phone method, please note that you won’t be able to set up an online account until we’ve processed your application.

How do I pay for my MSA membership?

We can either bill your Marcone account or invoice your business for payment via credit card. When registering, just select which option you prefer in the payment section of the sign-up form.

Why is the registration form not accepting my zip code?

If you have multiple business addresses, make sure that the zip code you enter is the one affiliated with your Marcone account. If you still encounter problems with this part of the form, or if you’re unsure of which zip code we have on file for your Marcone account, just contact Member Services and we’ll help you through the process.

Why am I being asked for insurance information?

If you’re in the U.S. you’re entitled to an automatic free life insurance policy.* We ask for beneficiary information in order to sign you up with our benefits partners and ensure that you’re covered right from the start of your membership.

*$5,000 policy for Associate Members; $10,000 policy for Plus Members; applies to U.S. membership only

Once I sign up my team, will we all have the same login information?

No. Everyone will have a distinct online account and profile, complete with separate login credentials. Check out the section on this FAQ page [anchor text?] all about how to register your team if you have questions about signing up more than one person for membership.

Using the Website

The site has changed! What happened here?

In some ways, a lot has changed. In others, not much has changed at all. But we’re excited to say that the site is improved, and we hope you’ll love what’s new here.

First, we started by modernizing the look. While the traditional MSA theme is still the same, we’ve updated it with cleaner lines, text, and icons.

Next, we overhauled the layout to be more user-friendly. This means that navigation around the site should be more intuitive. We want you to be able to find what you need quickly, and that was the guiding principle throughout the redesign process.

Finally, we made registration for membership and classes easier. With some technological tweaks, we’ve made it possible to sign up for MSA and the training courses with simple online forms. (Of course, you can still download PDF forms to mail or fax, or simply call us to register.)

But what about all the content? It’s still here! In fact, we’ve expanded our training resources library, and will be adding even more manuals, videos, and webinars over time. So if you’re not yet a member, now’s the time to join!

How do I sign in?

Just enter your username and password into one of the login boxes. You’ll find one on the righthand side of the navigation bar at the top of every page and another on the lefthand side of the homepage.

What happens when I sign in as a new member?

You’ll be redirected to our members only site. There you’ll be able to access exclusive materials like product manuals, training videos and webinar recordings, the “Ask a Trainer” forum and other message boards, and more.

The site won't accept my password. How do I reset it?

Passwords are case-sensitive, so check to make sure the caps lock isn’t on when you’re entering your information. If this doesn’t do the trick, a quick way to resolve the problem is to reset your password by clicking the “Lost Password” link at the bottom of your login screen. You’ll get an email from us with easy instructions for resetting the password, and can sign in as soon as it’s set. If you’re still having trouble, just contact us for help.

Why do I need to change my password? Can I set it as my original password?

In order to protect everyone’s online privacy, we didn’t record member passwords when changing over the site to this new format. For security purposes, it’s a good idea to periodically change your password on any website where you have an account, so now is a good opportunity to do that here. Of course, if you’d rather keep your password the same, that’s okay too. When you reset your login credentials, just enter your old password into the “New Password” field.